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Joss & Main Customer FAQ

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What is Joss & Main's Phone Number?

The question we are asked most often is about how to talk to Joss & Main customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Exchanges

How Do I Return or Exchange a Joss and Main Item?

Purchasing home décor items online is convenient, but does not always work out. If you need to return a home décor item you...
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What is the process for exchanging an item?

Exchanging an item at Joss & Main generally involves checking the return policy, logging in to the account to find the order,...
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What should I do if I receive a damaged or defective item?

When receiving a damaged or defective item from Joss & Main, it is advisable to check their website for return and replacement...
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What is Joss & Main's return policy?

Joss & Main has a comprehensive return policy that typically allows returns within thirty days of delivery for most items in...
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Can I return an item if I've used it or removed the tags?

Joss & Main generally allows returns within thirty days, but items that have been used or have missing tags may not be eligible...
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How long do I have to return an item?

Joss & Main typically provides a thirty-day return period from delivery for most products. However, some exclusions apply, such...
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Are there any items that cannot be returned or exchanged?

Joss & Main has specific return restrictions for certain products, especially for items related to hygiene or customization,...
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Do I have to pay for return shipping?

Customers usually need to pay for return shipping on non-defective items at Joss & Main. It is wise to check their website for...
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Can I return a gift I received from Joss & Main?

Items received as gifts from Joss & Main can generally be returned if they meet certain conditions, like being unused and...
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Can I return or exchange an item purchased from a Joss & Main retail store?

Joss & Main does not have physical retail stores, so their policies apply only to online orders. Items generally can be...
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How long does it take to process a return or exchange?

Joss & Main's return or exchange processing time varies, typically ranging from a few days to a couple of weeks, depending on...
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Can I track the status of my return or exchange?

Customers can track their return or exchange status on the Joss & Main website. Typically, a confirmation email with tracking...
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Shopping and Products

What type of items can I find on Joss & Main?

Joss & Main provides a wide range of items that help customers create beautiful living spaces. This includes furniture for...
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How does the price match policy work?

Joss & Main offers a price match policy where they may match a lower price for an identical item found elsewhere, but there are...
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Are there any membership benefits for frequent shoppers?

Joss & Main provides various perks for frequent shoppers through loyalty rewards, special sales, and exclusive offers. While...
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Can I customize the furniture I purchase from Joss & Main?

Joss & Main provides a variety of furniture options, with some allowing limited customization like fabric or color choices....
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Delivery and Assembly

How can I find assembly instructions for my furniture?

To locate assembly instructions for furniture from Joss & Main, check the product description on their website or examine...
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What should I do if my delivery is delayed?

In case of a delivery delay from Joss & Main, first check your order tracking for updates. If the status remains unchanged,...
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Are there financing options available for large purchases?

Joss & Main provides financing options for larger purchases through third-party partners, offering various payment plans like...
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What are the dimensions and weight limits for items sold at Joss & Main?

Joss & Main sells various items with dimensions and weight limits that differ by product type. Each item’s webpage provides...
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