Are there any items that cannot be returned or exchanged?

Yes, there are certain items that cannot be returned or exchanged at Joss & Main. These include personalized or monogrammed items, customized upholstery, mattresses, clearance or final sale items, gift cards, and opened bedding or bath products due to hygiene reasons. Additionally, any item that has been used, damaged, or is not in its original condition may not be eligible for return or exchange. It is important to thoroughly review the return policy on the website or contact customer service for specific details on each product category. Joss & Main strives to ensure customer satisfaction, but certain items are excluded from the return or exchange process for various reasons.