What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Joss & Main, the best course of action is to review the information provided on their website about their return and replacement policies. Generally, customers have a specific timeframe in which they can report issues with their orders. It is important to inspect the item thoroughly upon arrival and take note of any visible damages or defects. To initiate the process, customers typically need to gather relevant information such as order numbers, photographs of the item showing the damage or defect, and any other supporting details that may be required. This documentation can be helpful when explaining the situation. Once you have your information organized, you should follow the return process outlined on the Joss & Main website. This may involve completing an online form or providing the necessary details through their customer service platform. They often provide options for replacements, credits, or refunds, depending on the situation and the item's condition. For precise instructions on how to proceed, customers may want to visit the specific webpage designated for returns and damages. This page will contain the most accurate and up-to-date guidance on handling such issues.