Joss & Main Customer Service

Phone Number & Contact Info

Joss & Main's Best Phone Number

800-632-8158
Toll-free·Calls Customer Service·Most popular Joss & Main number
Q:

How do I talk to a live human at Joss & Main?

A:Calling this Joss & Main number should go right to a real human being
Q:

Does Joss & Main offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Joss & Main phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Joss & Main number should go right to a real human being
In fact, much of this information on this page is superfluous because this Joss & Main phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Joss & Main operates the call center for this 800-632-8158 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Joss & Main phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Joss & Main staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Joss & Main is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Joss & Main

In summation, the best day to call Joss & Main is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Joss & Main staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Joss & Main

If you have time to do a bit of reading before you call Joss & Main, we recommend you read over some of our problem-specific articles.

What is Joss & Main's return policy?

Joss & Main's return policy is customer-friendly and hassle-free. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of delivery. All items, except for personalized and clearance items, are eligible for return. In order to qualify, the product must be in its original condition and packaging. Returns can be easily initiated through the Joss & Main website or by contacting their customer service team. Once the return is confirmed, a prepaid shipping label will be provided. Once the item is received and inspected, a refund will be issued to your original form of payment. Joss & Main aims to make the return process seamless and ensure customer satisfaction.

What is Joss & Main's policy on returns for international orders?

Joss & Main's policy regarding returns for international orders is straightforward. As per their guidelines, they do not accept returns or offer exchanges for orders placed outside of the United States. This policy applies to all international customers, regardless of the reason for return, whether it be due to dissatisfaction with the product received or any other issue. It is advisable to carefully review all product details, reviews, and specifications before making a purchase to ensure satisfaction. Additionally, it is important to note that international orders may be subject to custom fees, import duties, and taxes, which are the responsibility of the customer. Therefore, thorough consideration and understanding of the terms and conditions is recommended before placing an international order with Joss & Main.

How Do I Return or Exchange a Joss and Main Item?

Purchasing home décor items online is convenient, but does not always work out. If you need to return a home décor item you purchased from Joss & Main, you can return the item for a refund by shipping it back by UPS or via a special carrier if it was large or fragile.

Top Joss & Main customer service problems

Click the link above to get answers to just about any Joss & Main customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Joss & Main Customer Service Contacts

There are of course other ways to contact Joss & Main customer service besides the phone. Below we list the best ones, by medium.

Joss & Main Customer Help Desk / Web Support

jossandmain.com - Customer Service
Click "Contact Us" at the bottom of the page
As a last, sometimes only, resort- Joss & Main customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Joss & Main's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Joss & Main agent. This phone number is Joss & Main's best phone number because 390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-632-8158 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Joss & Main first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Joss & Main has 1 phone number. It's not always clear what is the best way to talk to Joss & Main representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Joss & Main. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Joss & Main. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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