Can I return an item if I've used it or removed the tags?

Yes, you can still return an item to Joss & Main even if it has been used or the tags have been removed. At Joss & Main, customer satisfaction is our top priority, and we understand that sometimes items don't always meet your expectations. We offer a hassle-free return policy that allows you to return items within a specific time frame. While we do appreciate the tags being intact and the item being in its original condition, we understand that you may need to use or inspect the product before deciding. Please ensure that the item is safely packaged for return and that you have proof of purchase, such as the order number or receipt. Our dedicated customer service team will guide you through the return process and assist you in finding a suitable solution.