You've booked a Hilton room, but now you no longer need it, so understanding Hilton's cancellation policies is key. Pre-paid rooms can be cancelled but you forfeit the entire amount paid, standard room rate reservations can be cancelled at any time up to 24 hours prior to check in without penalty, with a five-day window for flex-rate rooms.
You've scheduled a trip and booked a hotel room through Hilton, but for whatever reason, your plans fall through and you need to cancel. How do you cancel your stay at a Hilton location? You can find out more about Hilton Hotels by reaching out to customer services here, and below is information on Hilton's cancellation policy.
It is important to note that cancellation of a stay at a Hilton operated location depends on the type of reservation a person has made because, like many hotel chains, Hilton allows individuals several pricing options when making a reservation. Below are Hilton Hotel stay options along with the cancellation policy for each:
This is the most common booking rate, and cancellation of this room can be made any time up to the day before the start of the reservation. For example, if the stay begins on July 1, the reservation can be cancelled without penalties up to 11:59 p.m. on June 30.
Another popular rate when booking, flexible rate reservations can be cancelled in the same way as standard room rate cancellations.
For Hilton Honor's members, the program offers room reservations at a lower rate than standard or flexible rate bookings. Cancellation policy for this booking, however, remains the same as listed for standard room rate above.
Semi-flex rooms offer some advantages of flexible rate, however, the cancellation timeframe is not as expansive as standard, flexible or honors reservations. A room booked for July 1 must be cancelled on or before 11:30 p.m. on June 26, five days prior, to avoid cancellation fees or penalties.
As with semi-flex mentioned above, cancellations can be made up to five days prior to the stay without penalties.
While these reservations can be cancelled, the traveler is notified at the time of the booking that a refund of the full stay amount is unavailable since this is a pre-paid room. Hilton's policy also states this reservation cannot be modified; however, this is handled on a case-by-case basis.
As with non-refundable mentioned above, this reservation cannot be cancelled, modified or the traveler simply doesn't show without forfeiting the entire prepaid reservation amount.
For travelers seeking double points on their Hilton Honors stay, this reservation can be canceled or modified up to one day prior to the stay without penalty.
Cancellations can be made online or through the Hilton Mobile App. For reservations that do allow refunds, including reservations made with Hilton Honors reward points, the charge will not be made on the credit or debit card used for the reservation, and points will be refunded to your reward's account.
Reservations can be cancelled in the app or online by logging into your Hilton account, finding the reservation you wish to cancel in the upcoming stays on your account and select "Cancel This Reservation" or "Cancel Reservation."
Hilton Hotels offer a variety of stay options with cancellation policies tailored to fit any traveler's needs. If you want to learn more about making or canceling a reservation, contact Hilton Hotels' customer support line here.
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