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Fossil, Inc. Customer FAQ

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What is Fossil, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Fossil, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Exchanges

How Do I Return a Purchase with Fossil?

If you bought something from Fossil and wish to return it, you can receive a refund as long as you make the return within 90...
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What should I do if my item is damaged or defective?

If a Fossil item is damaged or defective, customers should promptly review the return and exchange policy and gather relevant...
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What is Fossil's return policy?

Fossil's return policy typically allows returns within thirty days if items remain unused and packaged, accompanied by a...
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Can I return an online purchase to a Fossil store?

Customers can return online purchases at Fossil stores, provided they bring their order confirmation and item in original...
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How long do I have to return a purchase?

Fossil, Inc. generally allows returns within thirty days of the purchase date, as long as items are in their original condition...
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Do I need a receipt to return an item?

Fossil, Inc. usually asks for a receipt to facilitate returns, serving as proof of purchase and helping with refunds. However,...
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Can I exchange an item instead of returning it?

Fossil allows exchanges instead of returns under certain conditions, as long as items are in original condition and within the...
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Are there any items that cannot be returned?

Fossil, Inc. has a return policy that allows most items to be returned if they are in original condition, but personalized...
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How long does it take to process a return?

Fossil, Inc. typically processes returns within five to seven business days after the item is received. However, the refund's...
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Can I return an engraved item?

Fossil, Inc. typically regards engraved items as final sales and may not allow returns or exchanges. However, exceptions could...
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Can I return a sale or clearance item?

Fossil, Inc. usually allows returns on sale and clearance items, except those marked as final sale. Items need to be in...
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What happens if I return an item without a receipt?

Returning an item without a receipt at Fossil may limit options, but returns might still be accepted if the item is in new...
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