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Finish Line Customer FAQ

Top Answers & How-to Guides

What is Finish Line's Phone Number?

The question we are asked most often is about how to talk to Finish Line customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods are accepted for returns and refunds at Finish Line?

Finish Line accepts returns and processes refunds using the original payment method as well as a few alternatives. Customers can choose...
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Recent Finish Line Customer Questions

I made a purchase but did not get any email

If you made a purchase and didn’t receive a confirmation email, please check your spam or junk folder, as it might have been filtered there. Ensure that you used the correct email address during checkout. If you still do not see the email, it’s advisable to check the order status on your account. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Oct 18, 2024 1:43 AM

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Refunds and Returns

How Do I Get a Refund from Finish Line?

Finish Line offers a no-questions-asked policy for returns and refunds. However, in order to qualify for a refund, you must meet several...
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How Do I Return or Exchange an Item with Finish Line?

Finish Line offers it's customers multiple ways to return Finish Line items whether purchased online at FinishLine.com or in a Finish...
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What is Finish Line's return policy for items purchased online?

Finish Line's return policy for items purchased online allows customers to return their merchandise within 45 days of the purchase...
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How long do I have to return an item to Finish Line?

At Finish Line, we understand that sometimes items may need to be returned. We strive to provide exceptional customer service, which...
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Can I return an item if I don't have the original packaging?

Yes, you can return an item to Finish Line even if you don't have the original packaging. However, it is important to note that returning...
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Do I need a receipt to return an item to Finish Line?

Yes, a receipt is required for returning an item to Finish Line. The receipt serves as proof of purchase and validates the return process....
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Can I exchange an item for a different color or size?

Yes, you can exchange an item for a different color or size at Finish Line. We understand that sometimes the color or size you chose...
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Can I return a gift purchased from Finish Line?

Yes, you can return a gift purchased from Finish Line. Finish Line offers a hassle-free return policy for gifts. If you are not completely...
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Can I return or exchange a customized or personalized item?

No, unfortunately customized or personalized items cannot be returned or exchanged at Finish Line. This is because these items are...
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How long does it take to process a refund from Finish Line?

At Finish Line, we strive to process refunds as quickly as possible. Typically, once we receive the returned item, it takes us approximately...
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What payment methods are accepted for returns and refunds at Finish Line?

Finish Line accepts returns and processes refunds using the original payment method as well as a few alternatives. Customers can choose...
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Shipping and Delivery

Does Finish Line offer free return shipping?

Yes, Finish Line offers free return shipping on most orders, subject to certain conditions. If you are not completely satisfied with...
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Finish Line issues reported to GetHuman
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