In a nutshell: The DoorDash platform connects restaurants to consumers through food pickup and delivery services. Make sure to provide the correct address to avoid delivery problems. If an order is wrong, like a missing side dish
The DoorDash platform connects restaurants to consumers through food pickup and delivery services. If it's in your area, you can sign up and start ordering food. Make sure you provide the correct address to avoid delivery problems. When the order is wrong — for example, the Dasher delivered the incorrect order or missing a side dish or drink- you can report the problem to DoorDash, and they may issue a refund or credit. Read this article for the step-by-step guide on how to report missing or incorrect orders to DoorDash.
You can find this under Order Issues.
Write details about the orders and follow the on-screen prompts to successfully report the problem to DoorDash.
If you're using a desktop computer, follow the steps below.
You can find this in the top left-hand corner of the page.
Follow the on-screen instructions to report incorrect or missing items to DoorDash. Missing items can be the whole item or part of an item. Incorrect items include the wrong size, ingredients different from the menu, or an incorrect menu received.
If you still have problems, consider contacting DoorDash customer support for the resolution. Use this link: https://help.doordash.com/consumers/s/consumer-support?language=en_US
You can contact support regarding past or current orders. They also provide a phone number and allow users to contact the support team via chat.
Depending on your circumstances, DoorDash may offer a refund, credit, or redelivery of your item. Customers issued with credit can use the funds immediately; just tap Payment on your Account page to see the credited amount. If you've paid for the order and the amount says "pending," the charge will be removed, and no refund will be issued. When the payment status no longer says pending, this means you have been charged, and DoorDash will issue a refund, which can take up to seven business days. Are you still having problems with DoorDash orders? Contact Customer Support today.
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