If you redeemed a Caviar gift card and tried to check your account credit balance only to find it wouldn't load or display properly, then you must figure out what the problem is before you can place another order. To diagnose the problem, see if something technical went wrong during the redemption process, if your device's internet connection is down, if Caviar's server has a problem, and if someone placed an order without your permission.
Once you get a Caviar gift card, you must first redeem it on the Caviar website before you can use it. When you do, the gift card balance is applied to your account in the form of account credits, and these are used on your next order. You can also check your account credit balance on the Caviar website. If you redeemed a Caviar gift card and then tried to check your account credit balance and the balance wouldn't load or displayed the wrong amount, you need to solve the problem before placing another Caviar order.
If the Caviar website just freezes when you try to check your account credit balance, your device might be stuck waiting because your internet connection is down. Try to check your balance again after you reconnect your device.
If your internet connection was still good, a malfunctioning Caviar server could be the problem. You can't really do anything about that. Caviar's repair crew will probably fix the server pretty soon, so all you need to do is wait for a while. If that doesn't help, contact Caviar's customer service and tell a representative what happened. That will probably get the repair crews out.
If the Caviar website shows a balance, but it's lower than it should be, something technical may have gone wrong when you redeemed your gift card. That's especially true if this is the first balance check after you redeemed your gift card and the balance is low by the same amount as the value of the card. Contact a Caviar customer service representative to report the problem and ask for help recovering your card value.
However, if that wasn't the problem, someone has probably been using your Caviar account without your permission. Log in and check your order history. If you see orders you didn't place and nobody else has used your account with your permission, then you need to change your Caviar password to prevent future unauthorized charges.
If you believe someone used your account without your permission and stole your credits, you should report it to a Caviar customer service agent and ask if anything can be done to get your credits back. The company might even manage to discover who placed those unauthorized orders. Make this report during the day, as people from multiple departments may need to talk to you.
If you need to report a problem or get your gift card questions answered, go to the Caviar help forum. There is no online customer service option or customer service phone number.
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