How Do I Get a Refund for My Caviar Delivery?

Caviar is an online food delivery service that allows consumers to order their favorite foods with ease from local eateries while providing them with the convenience of live-tracking their orders while in transit. The company also provides restaurant owners with effective delivery solutions, with a guarantee of minimum infrastructural, operational, or logistical cost implications. The application facilitates order placement via its online web platform or Caviar applications developed for iOS and Android devices for consumers.

In major urban centers such as Manhattan, Dallas, Los Angeles, the San Francisco Bay Area, and Portland, customers and restaurant owners alike have to sign up to use the application for their food delivery or pick-up needs. However, before placing your order on Caviar, there are a few application elements that you should always have in mind. The company lacks order minimums or fees for starters, which essentially implies that courier personnel and pick-up customers only have to order their pick-ups and get the food. Another thing, delivery customers pay their fees depending on the distance from the restaurant they ordered from. Additionally, they may be required to pay a service fee of at least 18 percent of each subtotal.

While Caviar promises deliveries from top-tier restaurants, sometimes customers may make a mistake when placing their orders or decide to enjoy another meal altogether, which may prompt them to seek a refund so that they can rectify the order or place a new one. Whichever the scenario, they can rely on this guide to understand how they can obtain refunds for their Caviar delivery orders.

How do I get a refund for my Caviar delivery?

Currently, Caviar lacks a money-back guarantee policy, which means that individuals seeking a refund for one reason or the other may not be able to receive it after all. However, the company allows you to cancel your order, but only if the restaurant is yet to accept and act upon it. You can follow the steps outlined below to guide you throughout the cancellation process;

• Log in to your Caviar portal or account.
• Navigate to the order section.
• On the top right corner of your screen, select the person's icon appearing to be wearing a headset.
• As you scroll towards the bottom of your screen, you'll see a "Cancel Order" button, which you should click on to cancel the order.

Besides that, since an error in your order may prompt you to cancel it and subsequently request a refund, you can receive a receipt to confirm your order's accuracy through the company's website or mobile application. For website users, here's how to go about the process;

• Click on the "Orders" tab from the menu on the upper left-hand corner of the webpage.
• Look for the order in question.
• Click on the name of the restaurant that you ordered from to view your receipt.

For Caviar mobile app users, they can view their receipts while following the steps below;

• Navigate to the "Orders" tab.
• Seek and select the order in question.
• You should see a section labeled "Order Details."
• While here, select "Receipt."

On the other hand, if your order arrived with some missing, incorrect, or damaged items, you're advised to report the matter to Caviar's customer care representatives following the process outlined below:

• Use the email you placed your order with to sign in to Caviar's website or mobile app.
• Go to your orders.
• Select the problematic order and click on "Help."
• Under the section outlining typical "Order Issues," select the issues that apply to your situation.
• Select the relevant details that accurately capture what went wrong.
• Enter additional details regarding the matter. This section is optional.
• Click on "Submit" and follow the prompts.

Alternatively

You can call the customer care desk at Caviar to find out more on how you can get a refund for your Caviar delivery.