How Do I Request a Refund to a Gift Card from Caviar?
If you placed an order with Caviar using your Caviar gift card, you can request a refund to the card for food that was missing or incorrect. Visit the Caviar website or app, sign in to your account, and scroll to the orders option. Select the problematic order, hit the help button, and follow the prompts to alert Caviar about the problem you experienced. After clicking the submit button, Caviar will review the situation and alert you when they issue a refund to your gift card.
Caviar is a food delivery company that connects hungry customers with area restaurants. Users can conveniently visit the Caviar website or use its app to find local participating restaurants, place food orders, and obtain food orders from Caviar drivers. Caviar accepts numerous forms of payment, including its gift cards. If you received a Caviar gift card, you could use it to pay for food orders once you load it into your account. But what if you received the wrong food order or the restaurant forgot to send the items that you ordered? You can take the following steps to request a refund to your Caviar gift card.
Requesting a Refund to Your Caviar Gift Card
While the Caviar gift card itself is not eligible for a refund or return, refunds for wrong orders can be applied to your gift card so you can use it in the future. Use the following steps to request a refund to your Caviar gift card:
1. Visit the Caviar website or open the app on your smartphone or another connective device, and log in to your account.
2. Find the menu and click on the Orders option. The menu is located on the top of the screen on the website and on the bottom bar of the app.
3. Scroll to the order in question and select it. Then, click on the Help option.
4. Find the section that says Order Issues. From here, you can then click on any applicable options, such as "missing items"."
5. There is also an optional section that allows you to add your details. Fill this out if you need further clarification of your refund request.
6. Then, click submit. Caviar will review your refund request and alert you of your refund status. Once approved, your funds will be returned to your Caviar gift card/account.
Caviar will provide refunds for missing or incorrect food items. Although rare, sometimes complete orders are dropped or mistakenly delivered to the wrong address. In this case, Caviar will also issue a refund and an apology for the inconvenience.
If you have problems using the steps above, contact Caviar customer support for assistance. Contacting the restaurant associated with the order will not resolve your refund request. Usually, the restaurant will refer you to Caviar to process your request.
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