Boost Mobile gives you plenty of options to downgrade your package. You may do it on the Boost Mobile app, on the phone, or online. You may cancel a plan if you no longer need it. If you need help, there are lots of options to contact the customer service team.
Boost Mobile is a telecommunications brand operated by Boost Worldwide, Inc. it allows you to downgrade your package whenever you want. If you aren't certain of the plan you are on, log in to My Account. It is a self-serving tool that makes it possible for you to manage your account. Aside from managing your package, you can add money to your account, check your account balance, and add a debit/credit card. Every Boost Mobile phone has its own account.
Changing Your Boost Mobile Plan
There are three options to change your plan. You can change it on the app, on the phone, or online
Changing It Online
1. Log into your account
2. Click on the option 'My Account;
3. Use your PIN and phone number to log in
4. Click on the option 'Change plan or Add-ons'
5. Use the on-screen prompts to complete the process
Changing It On the Phone
1. Call the IVR
2. Dial 611 and choose the option to change/restart your plan
Changing it On the App
1. Open the app and click 'Manage my services'
2. Click 'Change my plans or Add-ons'
3. Use the on-screen prompts to change your plan
4. Enjoy your new plan
Contact the Service Team
You may contact the My Boost Mobile customer service team and ask to downgrade your package. The support agents will guide you through the process. Even though there are plenty of ways to reach the customer support agents, reaching them on the phone is the best option.
Canceling My Boost Mobile Service
Another option is to cancel your service and get a different one later. This should be a last resort if everything else fails.
Let It Expire or Cancel
If you skip two monthly payments in a row, your account will automatically cancel. If you have a remaining balance, you will lose it along with your Boost phone number.
There are lots of ways to contact Boost Mobile if you need help. The best way is to contact them on the phone. You get the chance to speak directly with a representative. They may ask that you provide important details about your account before getting help. With phone support, you may have to call a few times to get help.
Another option to get support is on Twitter. It is a great option for customers who don't mind seeking help in public. One of its biggest benefits is that you are likely to get help fast. You may also get help from other customers.
Consider seeking support on Facebook if you don't mind waiting. Facebook/Messenger allows you to seek support in public or private depending on your needs. You may learn from the experiences of others who have encountered similar challenges. You may not always get support on Facebook. The support agents may direct you to continue your communication on the phone.
The Boost Mobile help desk has plenty of targeted tips and suggestions that may address your question. Most customers seek support on the help desk before exploring other support alternatives. It is a great platform to interact with other Boost Mobile customers. If you end up going back and forth with a support agent, they may ask you to continue your communication on a different platform.
GetHuman has been working for over 10 years on sourcing information about big organizations like Boost Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My Boost Mobile Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies