Toll-free · 24 hours, 7 days · Calling this Prometric number should go right to a real human being · To reach your party directly, press 1. To reach your party by name, press 2. For candidate services, testing and registration, press 3. For additional services, remain on the line.
Toll-free · Mon-Fri 8am-9pm EST · For Enroll Agent Testing · Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Toll-free · 24 hours, 7 days · Press 3 then 2 · Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2.
Toll-free · 24 hours, 7 days · For setting up testing accommodations · To schedule an exam, press 1. To schedule an exam with approved accommodations, press 2.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Prometric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu. Must choose option 1-4, then wait on line until transferred to a representative.
Here is how our research team describes the way the Prometric phone system greets you: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Below are some clips we've found from Prometric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Prometric.
You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes.
Please be advised that Prometric collects and processes candidate personal data only for the purpose of registering, scheduling, and administering tests, and processing test results on behalf of our clients.
The test sponsor for your test. Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam.
And other exam services provided to you and the test sponsor.
We have taken appropriate measures to ensure that your personal data is secure.
This processing is necessary to administer a test, and we cannot register you if you do not agree.
You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com.
By remaining on the line, you're acknowledging that you understand and agree to the policy set out in the Prometric Privacy Policy.
Including the processing of your personal data to the United States where applicable.
On your test date, please check your email including spam or junk folder before leaving to the testing center.
While we do our very best to ensure a smooth testing experience from time to time, internal or external factors
may cause your exam to be rescheduled. We will contact you via email if this situation occurs.
If you would like to hear the pro security message, press one.
If you would like to bypass the security message, press two.
If you are calling to schedule an exam with accommodations that are generally covered under the American's Disability Act, which requires preapproval and documentation of"
Excerpt from a call with Prometric
Tuesday, January 9, 2024 3:48 PM
The first phone menu
"Thank you for calling Prometric.
You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes.
Please be advised that Prometric collects and processes candidate personal data only for the purpose of registering scheduling, and administering tests and processing test results on behalf of our clients, the test sponsor for your test.
Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam and other exam services provided to you and the test sponsor.
We have taken appropriate measure to ensure that your personal data is secure.
This processing is necessary to administer a test, and we cannot register you if you do not agree.
You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com.
By remaining on the line, you're acknowledging that you understand and agree to the policy set out in the Prometric privacy policy.
Including the processing of your personal data to the United States where applicable.
On your test date, please check your email including spam or junk folder before leaving to the testing center.
While we do our very best to ensure smooth testing experience from time to time, Internal or external factors may cause your exam to be rescheduled.
We will contact you via email if this situation occurs.
If you would like to hear the Prometric security message, press one.
If you would like to bypass the security message, press two."
Excerpt from a call with Prometric
Tuesday, March 5, 2024 6:48 PM
What are the hours and when should I call?
Prometric operates the call center for this 800-775-3926 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 335 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Prometric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Prometric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Prometric is Sunday.The most busy day to call is Thursday, which averages 2200% more phone calls by comparison.Again, this is based on a sample of 335 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call Prometric
In summation, the best day to call Prometric is Friday.
Why Customers Call Prometric
If you have time to do a bit of reading before you call Prometric, we recommend you read over some of our problem-specific articles.
The cost of taking a test with Prometric varies depending on the type of test and the location. Prometric offers a wide range of exams, including professional certifications, academic admissions, and licensure exams. Therefore, the fees differ based on the specific exam program and the country or region where it is administered. It is recommended to visit Prometric's website or contact their customer service for accurate pricing details. They provide a pricing list for each exam program and testing location, ensuring transparency and facilitating informed decision-making. Keep in mind that fees may also include additional charges for services like rescheduling or exam preparation materials.
Prometric accepts various forms of payment to ensure convenience for their customers. The accepted payment methods include credit cards, such as American Express, Discover, Mastercard, and Visa. Debit cards associated with these major credit card companies are also accepted. Additionally, Prometric accepts payments through personal or business checks, money orders, and certified checks. However, it is important to note that cash payments are not accepted. To make the payment process more convenient, Prometric also allows online payment through their secure payment portal. This ensures a seamless and efficient payment experience for individuals scheduling exams or availing other services provided by Prometric.
The policy for retaking a test with Prometric allows candidates to retake their exams if they do not achieve a passing score. However, there are certain restrictions in place. Candidates are required to wait a specified period before retesting, depending on the program or exam they are taking. This waiting period may vary from one program to another. Additionally, candidates must pay a retesting fee for each attempt. It is essential to note that if a passing score has already been attained, retesting is generally not permissible unless dictated by a specific program policy. Overall, Prometric's retake policy enables candidates to have another opportunity to succeed, but it is important to adhere to the waiting period and fee requirements.
Click the link above to get answers to just about any Prometric customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Prometric, and their purpose. Are any of these similar to the reason you are trying to call?
Exam registration assistance: "I have an exam in June, but I haven't received my registration number yet. Can I book it remotely through ProProctor instead of a test center?"
- From a call lasting 9m 6s , Feb 29, 2024 5:32 PM
Checking status of exam: "I took a web exam for my continuing education and wanted to see if it was processed."
- From a call lasting 7m 22s , Feb 5, 2024 8:41 PM
Rescheduling CNA exam: "Hello. I am calling trying to reschedule a test."
- From a call lasting 6m 1s , Jan 9, 2024 3:48 PM
More Prometric Customer Service Contacts
There are of course other ways to contact Prometric customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Prometric provides this option.
As a last, sometimes only, resort- Prometric customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Prometric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Prometric agent. This phone number is Prometric's best phone number because 21,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-775-3926 include Get Test Results, Reschedule Exam, Get Certification, Schedule Exam, Find Test Center and other customer service issues. The Prometric call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Prometric has 5 phone numbers. It's not always clear what is the best way to talk to Prometric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Prometric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Prometric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.