Time Warner Cable Tip from ellenbren

 by ellenbren - 1 year ago

“Switch to Verizon. Time Warner customer services is beyond awful, and it gets worse by the day. Your number took me to a menu. I pressed 4 for the receptionist. 25 rings later it was clear there was no receptionist. I called back and pressed the number for the president's office. A voice answered and told me I would have to call another number. I asked if this would access a live person. I was told "Yes. after you press the right number" A menu asked for the area I was calling about. I keyed in the number and got a 3 miniute recording about buying access to some service. Nothing broke into this recording. I kept hitting 0 and finally a customer service person came on line and ONCE AGAIN credited me for the amount I had been overcharged. My history with TIme Warner would fill a page and nobody needs to be bothered with it. I am switching to Verizon. ”