Time Warner Cable Customer Review - SendJet

 by SendJet - 1 year ago

“Cable down most of day, plus no Internet. Cable came back yesterday evening. Internet at dial-up speeds. Called today to speak with rep. Automated system said Internet out in our area and would be fixed in 90-minutes, plus don't hold for a representative --they had no additional information. Terrible service, always takes days to weeks to resolve problems. Have had to replace in-house cable because T-W said it was bad. Repairman eventually found problem down the street. Some TV stations fuzzy for years. Never permanently resolved. T-W upgrading lines in our town now, but have zero confidence they will be able to get this working. Biggest complaint is customer service has no information and no direct contact with repair personnel. If tech leaves before problem is fully resolved, it could take three days to get a tech back. ”

• Overall Quality
  
• Communication
  
• Waited
  15 mins