Time Warner Cable Customer Review - outsourced

Review by outsourced

 by outsourced - 2 years ago

Called Support from North Carolina, transfer to level 1 in the Philippines. I reported issue with poor signal strength, they tried to dump me and I was asked to call for service on my Linksys router. I asked for a Manager then was transferred to Costa Rica, Manager was not much help I asked for onsite service tech, the phone transfer to service was disconnected. Over 70 minutes in this call with no resolution. Thanks TW. They don't get it. It is not how many minutes before a person responds. It is the quality of the service when they do pickup. How do you expect Americans to keep paying the outrages prices for TW cable when you continue to send jobs overseas... If I get layed off the first thing that goes is Time Warner Cable.......
  • Overall Quality
  • Communication
  • Waited
    10 mins
Customer Reviews and Ratings for Time Warner Cable

Customer Rating


From 132 GetHuman users
Trends | Write a Review

Most Recent Reviews

  • Professor -: I've been trying to get ...
    Waited: 30 mins
  • ITHOM: I have been trying to ge...
    Waited: 60 mins
  • Anonymous: No one seems to care
    Waited: 30 mins
Best Phone Number & Contact Info for Time Warner Cable
Best phone number 212-364-8300 Average wait: 10 mins | The number goes straight to ... details
Or try a callback Call Me Instead Average wait: No wait | They call you instead - Free   details
Or live chat Live Chat Average wait: 30 mins | Online chat for Business Cli... details
And much more All Contact Info Need more? We have phone number, email address, twitter, facebook page, corporate/executive contacts and more available.   see all
Did You Know

GetHuman has a FREE iPhone™ app

Have all of these phone numbers, shortcuts and other customer service time-savers waiting for you on your phone next time you want to call a company.

The app opens right to company search, and within a few taps, you're ready to call customer service with the shortcut you need.
Did You Know

My Companies: Your own GetHuman page

No account needed. Takes only seconds. No need to search again and again for that phone number or customer service trick.

Go to My Companies. Quickly build a list of the companies you do business with, and we'll make that list your very own GetHuman page.
Was this helpful? Help others find GetHuman.com
Mobile version
loading...