WeChat Customer Care on Twitter

Getting WeChat's Attention on Twitter by GetHuman

For Customer Support
Why did you want to tweet them? Get connected with other customers with the same issue, how they fixed it and pro tips.
696 customers have checked with GetHuman if WeChat has a Twitter address for customers in the last 45 days.
WeChat does not address customer service issues through Twitter as far as we know.

Recent reasons others tried tweeting WeChat

Hi good morning.Can i cancel my remittance yesterday to my bank account?The money is no...
I already sent an issue any update for that?Thank you
Can i cancel or refund my last transaction to my bank account?Please can you help me?
Can i refund my last transaction to my bank account?Please can you help me?
I have changed my passport recently and do not know how to change it in wechat!
I forgot about my password but I rmb my id and all the phone use b* and my friend conta...
My wechat name is @Seaman Seaman with the wechat id Emmansah. I had a chat with a shipp...
I can't log in to my wechat with my phone number **************
Wechat Apps all file are receive in here, but do not open and download. files sent uplo...
My WeChat account can’t see me on nearby people, so please help me fix my WeChat.
*************************************
My voice messages started to get very unclear. My voice messages on other apps are stil...
Somehow I was disconnected from my WeChat account. I cannot remember my password and re...

Get help with my issue

WeChat Customer Service through Twitter

WeChat is not on Twitter as far as we can tell. Either that or one of our researchers determined that they don't really help customers through their Twitter handle. Either way, you're better off looking for a different way to get in touch with them. If it makes you feel better, a lot of companies that do have Twitter handles still redirect customers to another form of communication in order to help them with customer service issues. In this particular case, our advice is this: Email with WeChat.

Customer Support through Twitter in General

While we don't know of a Twitter username for WeChat, in general we do support helping you find a way to contact companies over Twitter for the purposes of handling customer service problems. With our problem-specific help tools, we help you create a page for your issue and then one-click to Tweet the company a link to it if they have an available Twitter or DM handle. The nice thing about it is that you can share that page with friends and other customers to show the company that others are paying attention as well, which we find gets you a faster, better response in most cases.

More about contacting WeChat

Of the 1 way(s) to get in touch with WeChat, customers like you claim that the best one is the support@wechat.com option. From this page you can easily access all the possible contact information options for WeChat as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach WeChat? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact WeChat

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