USAA Customer Care on Twitter

Getting USAA's Attention on Twitter by GetHuman

@USAA_help
Customer Twitter Account
  • Somebody from USAA usually replies within 11 hours.
  • GetHuman site vistors rank this #6 out of 8 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling USAA instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting USAA

Had accident hit dog and damaged the passenger side front
Trying to reach you via toll free line. Line rings once nd drops to busy signal. Need...
Cannot reach you over phone. Line rings once and drops to busy. Going on for the past h...
I've entered the information about when and where I had parked my Honda Accord Crosstou...
I need to speak to someone about new membership
I need to log into my account put the phone number listed for verification cannot be se...
I JUST TOLD NICK IN THE CHATROOMTHAT i CAN'T LOG IN. I SPENT ** MINUTES ALREADY PUTTING...
Change delivery date of new credit card.
I think my bank account is frozen. I am unable to use Zelle through USAA, I cannot tran...
Bought a car without the title, have been working on getting the title and was told I n...
Need to change phone number
Returning call to David Cerce regarding misinformation about paying my son’s auto insurance
Online id and password changed

USAA Twitter-based Customer Help - Stats

Twitter @ Handle@USAA_help
Best hours24 hours, 7 days
Right time to tweet them1:30pm
Expected reply tweet11
Issue turnaround time25
Rank (amongst all ways to contact)6
Legibility of messaging69%
Customer service rating82%
Customer votes7,409
Information last updatedTue Apr 09 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA Customer Service through Twitter

USAA is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that USAA will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM USAA your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like USAA that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that USAA's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting USAA

Of the 8 way(s) to get in touch with USAA, customers like you claim that the best one is the 800-531-8722 option. From this page you can easily access all the possible contact information options for USAA as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach USAA? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact USAA

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