USAA Customer Care on Twitter

Getting USAA's Attention on Twitter by GetHuman

@USAA_help
Customer Twitter Account
Usually replies within: 13 hours
Best time to tweet: ~2pm
#6 of 7 contacts
7,408 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting USAA

My pen isn't working on my new debut card
Out of country coverage. Am I covered for a car rental?
Dispute a debit card charge at USAA
I cannot log on to usaa using my normal password and credentials. This is not for firs...
Take vehicle out of storage
I received a security alert about three hours ago and I said the charge was valid but i...
i NEED A NEW CREDIT CARD PIN NUMBER
PIN NO. FOR CREDIT CARD, ZIP CODE NO LONGER ACCEPTABLE
Dear USAA, **I hope this message finds you all very well.**My name is Juan Reyes a US C...
Credit card declined because no longer accept zip code at gas pumps, but asks for PIN w...
Need my policy number to file a claim. Thank you.
I need quote for home
Tried to pay Firestone for work done on vehicle and the payment would not go thru

Get help with my issue

USAA Twitter-based Customer Help - Stats

Twitter @ Handle@USAA_help
Call-back availableNO
Best hours8am-5pm CST
Right time to tweet them2pm
Expected reply tweet13
Issue turnaround time17
Rank (amongst all ways to contact)6
Legibility of messaging67%
Customer service rating80%
Customer votes7,408
Information last updatedSun Sep 19 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA Customer Service through Twitter

USAA is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that USAA will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM USAA your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like USAA that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that USAA's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting USAA

Of the 7 way(s) to get in touch with USAA, customers like you claim that the best one is the 800-531-8722 option. From this page you can easily access all the possible contact information options for USAA as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach USAA? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact USAA

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