US Postal Service Customer Care on Twitter

Getting US Postal Service's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 69 hours
Best time to tweet: ~3:15pm
#8 of 11 contacts
31,676 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Track a PackageTweet re: Missing PackageTweet re: Problem With a DeliveryTweet re: Change of AddressTweet re: Refund a ChargeAbout a different issue

Recent reasons others tried tweeting US Postal Service

Can I ship an iPad to the United Kingdom? It has a lithium battery.
Looking for a package with tracking * **************************. I was told it was at...
I put the wrong zip code on my delivery package address.Instead of *****-**** which is...
I have a jammed mailbox and cannot receive my package
I shipped out a package * days ago however it says that the package is not yet shipped.
have not received my mail in over a month
A package with medication should have been delivered yesterday. The tracker has not upd...
Complaint against whole postal service repeatedly and no response
I was charged twice for a change of address request online. I was charged **.** rather...
International package stuck in transit since April **
Packages are being held for pickup and I would like to know why...
stop shipment*tracking number **********************
usps tr * says my package has been delivered but it has not, Can you help
Get help with my issue

US Postal Service Twitter-based Customer Help - Stats

Twitter @ Handle
Call-back available
Best hours
24 hours, 7 days
Right time to tweet them
Expected reply tweet
Issue turnaround time
Rank (amongst all ways to contact)
Legibility of messaging
Customer service rating
Customer votes
Information last updated
Thu Jul 02 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

US Postal Service Customer Service through Twitter

US Postal Service is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that US Postal Service will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM US Postal Service your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like US Postal Service that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that US Postal Service's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting US Postal Service

Of the 11 way(s) to get in touch with US Postal Service, customers like you claim that the best one is the 800-275-8777 option. From this page you can easily access all the possible contact information options for US Postal Service as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach US Postal Service? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact US Postal Service

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