US Postal Service Customer Care on Twitter

Getting US Postal Service's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 69 hours
Best time to tweet: ~3:15pm
#8 of 11 contacts
31,676 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting US Postal Service

My two packages from fedex never arrived at my house it's a control arm and a suspensio...
Where's my order getting zero update tracking over * month now
Where's my order been over a month &zero update tracking!?
Package needs address update
Expecting shipment, and I need it urgently. Can I pay to expedite the shipment or upgra...
I sent back a claim form about a week and a half ago and I want to know if it was recei...
I keep getting a text message that brings me to a live chat with an agent. It says ther...
want a conversation with someone assigning workers at individual city 's post offices...
Want parcel redelivery as per special instructions to leave at door . *LB*********US
My package has not been updated in the system and the recipient has not recieved package
unable to contact a human regarding missing package
Apparently yall can't read delivery addresses now?? Po box **** Jefferson OR *****, so...

Get help with my issue

US Postal Service Twitter-based Customer Help - Stats

Twitter @ Handle@USPSConnect
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3:15pm
Expected reply tweet69
Issue turnaround time78
Rank (amongst all ways to contact)8
Legibility of messaging48%
Customer service rating46%
Customer votes31,676
Information last updatedSun May 15 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

US Postal Service Customer Service through Twitter

US Postal Service is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that US Postal Service will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM US Postal Service your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like US Postal Service that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that US Postal Service's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting US Postal Service

Of the 11 way(s) to get in touch with US Postal Service, customers like you claim that the best one is the 800-275-8777 option. From this page you can easily access all the possible contact information options for US Postal Service as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach US Postal Service? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact US Postal Service

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