US Postal Service Customer Care on Twitter

Getting US Postal Service's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from US Postal Service usually replies within 69 hours.
  • GetHuman site vistors rank this #8 out of 11 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling US Postal Service instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting US Postal Service

I paid for my PO Box **** in Nokomis Fl but the check has not cleared & I am not recei...
I received text message with a link from USPS ECCC ... since I am waiting for a package...
I work and my husband did not hear the UPS person at the door. This package is medicin...
My husband is hard hearing and did not hear the UP*person at the door today. This is m...
The website refuses to accept my card for redelivery
You want me to pay you report a problem in your on company*I'll take action I'll call t...
An employee with us postal service
Received a text message to go to a website because they can't deliver a package. Can't...
A mail carrier being wrongfully treated and used
Package not delivered
My package says delivered since yesterday and is not in my mailbox.
I dropped off * packages at the Post Office ***** E. Alameda Pkwy ***** on September...
My account has been disabled and I want to cancel my P.O. Box the end of November and I...

US Postal Service Twitter-based Customer Help - Stats

Twitter @ Handle@USPSHelp
Best hoursMon-Fri 8am-10pm, Sat 10am-6:30pm
Right time to tweet them9:30am
Expected reply tweet69
Issue turnaround time75
Rank (amongst all ways to contact)8
Legibility of messaging74%
Customer service rating75%
Customer votes31,706
Information last updatedWed Nov 29 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

US Postal Service Customer Service through Twitter

US Postal Service is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that US Postal Service will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM US Postal Service your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like US Postal Service that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that US Postal Service's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting US Postal Service

Of the 11 way(s) to get in touch with US Postal Service, customers like you claim that the best one is the 800-275-8777 option. From this page you can easily access all the possible contact information options for US Postal Service as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach US Postal Service? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact US Postal Service

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