How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Southern Connecticut Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just stay on the line OR when prompted, say "Other" and choose call back
Below are some clips we've found from Southern Connecticut Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Southern Connecticut Gas.
If you're calling about a gas leak emergency, press one.
For all other options, press two.
Experiencing financial difficulties because of the pandemic?
Ask us about payment assistant programs, including the flexible payment arrangement, or visit socan gas dot com for more information."
Excerpt from a call with Southern Connecticut Gas
Tuesday, March 19, 2024 2:57 PM
The first phone menu
"Thank you for calling Southern Connecticut Gas.
If you're calling about a gas leak emergency, press one.
For all other options, press two."
Excerpt from a call with Southern Connecticut Gas
Friday, March 8, 2024 7:47 PM
What are the hours and when should I call?
Southern Connecticut Gas operates the call center for this 800-659-8299 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 451 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southern Connecticut Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southern Connecticut Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southern Connecticut Gas is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 451 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Southern Connecticut Gas is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southern Connecticut Gas staffs the call center well on Thursday.
Why call this Southern Connecticut Gas number?
Below is a sample of recent calls to Southern Connecticut Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting account number: "I'm just calling to get my account number."
- From a call lasting 4m 12s , Mar 19, 2024 2:57 PM
Sending energy assistance notification: "I'm supposed to fax this Alliance Energy Assistance notification to his account."
- From a call lasting 3m 51s , Mar 8, 2024 7:47 PM
More Ways to Contact Southern Connecticut Gas Customer Service
There are of course other ways to contact Southern Connecticut Gas customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Southern Connecticut Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Southern Connecticut Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southern Connecticut Gas agent. This phone number is Southern Connecticut Gas's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-8299 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Southern Connecticut Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Southern Connecticut Gas has 1 phone number. It's not always clear what is the best way to talk to Southern Connecticut Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Southern Connecticut Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southern Connecticut Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.