Proactiv Customer Service

Phone Number & Contact Info

Proactiv's Best Phone Number

Toll-free·Calls Customer Service·Most popular Proactiv number

How do I talk to a live human at Proactiv?

A:Do not press anything, just wait on hold for a representative.

Does Proactiv offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Proactiv Customer Phone Numbers


Toll-free · 24 hours, 7 days · Do not press anything, just wait on hold for a representative. · Stay on the line, and you will be connected to the next available agent.

International Calls

Toll-free · 24 hours, 7 days · Calling this Proactiv number should go right to a real human being · Stay on the line, and you will be connected to the next available agent.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Proactiv phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Do not press anything, just wait on hold for a representative.
Below are some clips we've found from Proactiv's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting Proactive, Our customer care support hours have recently changed, Our amazing support team is now available Monday through Friday, nine AM to ten PM eastern. For quality purposes, your interaction with us may be monitored or recorded. You can find the terms and conditions regarding our products at w w w dot proactive dot com. When your contact is complete, you may receive a very short text survey from us. Data rates and fees may apply. Our goal is to provide five star service, and we'd love to hear from you. Please confirm that you would like to receive our text survey by selecting yes or you can select no to opt out. Thank you for your selection."
Excerpt from a call with Proactiv
Monday, February 12, 2024 6:15 PM

What are the hours and when should I call?

Proactiv operates the call center for this 800-309-4796 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Proactiv phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Proactiv staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Proactiv is Sunday. The most busy day to call is Tuesday, which averages 157% more phone calls by comparison. Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Proactiv

In summation, the best day to call Proactiv is Friday.

Calling this Proactiv Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 10, 2024

I was gifted a 90-day subscription to Proactiv by a well-meaning aunt, but I really have no idea how to get started with the service. I certainly do have an acne issue and hope this works for me, but I need some guidance to set up my account and order products. I have browsed through the website, and while I like the layout, I prefer to talk to someone who can guide me through the process. Since I didn't subscribe, I really just need to understand how all this works. 

Therefore, I called this phone number hoping that I could talk to someone. Now I'm sure Proactiv gets a lot of phone calls from people who have ordered or just have general questions, but they still offer great service. I didn't have to wait long, and the agent was friendly and quick to help me. It made me feel a lot better about using the service. 

When I called, a recorded voice assistant immediately picked up and said, "Thank you for contacting Proactive. Our customer support hours have recently hanged. Our amazing support team is now available from 9 am to 10 pm EST. You can find the terms and conditions regarding our products on our website. Our goal is to provide 5-star service. Please confirm that you want to receive our text survey by saying yes or no."

I pressed no because I didn't have time for that, and then it told me, "Thank you for your selection, for English press 1. For Spanish press 2. For French Canadian press 3." After choosing English, the automated message stated, "For future reference, the member website has lots of self-service options. Be sure to check it out at www.proactive.com." Then hold music started to play that wasn't too bad, it was like flute music. After about a minute Juan picked up. He had an accent, but he spoke slowly and carefully and was a great help.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Proactiv

If you have time to do a bit of reading before you call Proactiv, we recommend you read over some of our problem-specific articles.

How does Proactiv work?

Proactiv works by utilizing a three-step system to target acne at its source and help users achieve clear, healthy-looking skin. The first step is to cleanse with a gentle yet effective exfoliating face wash, which helps to remove dirt, oil, and dead skin cells. This preps the skin for the next step, which involves applying a revitalizing toner to help balance the skin's pH levels and further cleanse pores. The final step is to apply a repairing treatment that contains active ingredients, such as benzoyl peroxide, that penetrate deep into the pores to kill acne-causing bacteria and reduce inflammation. This three-step approach helps to prevent new breakouts while also improving the overall appearance and texture of the skin.

Are Proactiv products tested on animals?

No, Proactiv products are not tested on animals. Proactiv is committed to being a cruelty-free brand and does not conduct any animal testing during the development or manufacturing of its products. The company prioritizes the welfare and well-being of animals and adheres to strict ethical standards. Proactiv utilizes alternative methods, such as in vitro testing and human volunteer studies, to ensure the safety and efficacy of its products. By avoiding animal testing, Proactiv demonstrates its dedication to providing effective skincare solutions without causing harm to animals.

Are Proactiv products tested on animals?

No, Proactiv products are not tested on animals. Proactiv is committed to cruelty-free practices and does not conduct any animal testing. The brand strongly believes in the importance of producing effective skincare solutions without causing harm to animals. Proactiv's product development and testing processes rely on alternative testing methods and extensive clinical research to ensure safety and efficacy. By choosing Proactiv, you can be confident that you are using products that are ethically produced and not contributing to animal cruelty.

Top Proactiv customer service problems

Click the link above to get answers to just about any Proactiv customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Proactiv, and their purpose. Are any of these similar to the reason you are trying to call?
Placing order: "I would like to place an order."
- From a call lasting 3m 19s , May 8, 2024 5:20 PM
Subscription cancellation issue: "I canceled the subscription, but my mom keeps getting charged."
- From a call lasting 9m 6s , Feb 12, 2024 6:15 PM
Seeking drug rehab information: "I'm looking for the proactive for the drug assessment."
- From a call lasting 2m 20s , Feb 9, 2024 9:01 PM

More Proactiv Customer Service Contacts

There are of course other ways to contact Proactiv customer service besides the phone. Below we list the best ones, by medium.

Proactiv Customer Service Live Chat

chat.proactiv.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Proactiv provides this option.

Proactiv Customer Help Desk / Web Support

proactiv.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Proactiv customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Proactiv's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Proactiv agent. This phone number is Proactiv's best phone number because 4,638 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-309-4796 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Proactiv first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Proactiv has 3 phone numbers. It's not always clear what is the best way to talk to Proactiv representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Proactiv. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Proactiv. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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