Southern Connecticut Gas Customer Service

Phone Number & Contact Info

Southern Connecticut Gas's Best Phone Number

800-659-8299
Toll-free·Calls Customer Service·Most popular Southern Connecticut Gas number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Southern Connecticut Gas?

A:Just stay on the line OR when prompted, say "Other" and choose call back You can also use our free service that can talk to Southern Connecticut Gas for you and report back.
Q:

Does Southern Connecticut Gas offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Southern Connecticut Gas below.

Let us call and talk to Southern Connecticut Gas for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Southern Connecticut Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just stay on the line OR when prompted, say "Other" and choose call back
Below are some clips we've found from Southern Connecticut Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Southern Connecticut Gas. If you're calling about a gas leak emergency, press one. For all other options, press two. Experiencing financial difficulties because of the pandemic? Ask us about payment assistant programs, including the flexible payment arrangement, or visit socan gas dot com for more information."
Excerpt from a call with Southern Connecticut Gas
Tuesday, March 19, 2024 2:57 PM

The first phone menu

"Thank you for calling Southern Connecticut Gas.
If you're calling about a gas leak emergency, press one.
For all other options, press two."
Excerpt from a call with Southern Connecticut Gas
Wednesday, June 5, 2024 8:37 PM

What are the hours and when should I call?

Southern Connecticut Gas operates the call center for this 800-659-8299 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Southern Connecticut Gas call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southern Connecticut Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southern Connecticut Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Southern Connecticut Gas is Saturday. The most busy day to call is Friday, which averages 800% more phone calls by comparison. Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Southern Connecticut Gas

In summation, the best day to call Southern Connecticut Gas is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Southern Connecticut Gas staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Southern Connecticut Gas

If you have time to do a bit of reading before you call Southern Connecticut Gas, we recommend you read over some of our problem-specific articles.

What payment options are available for my gas bill?

Southern Connecticut Gas offers several convenient payment options for gas bills. Customers can choose to pay their gas bill online through the company's secure website. They can also sign up for AutoPay, which automatically deducts the bill amount from their chosen bank account each month. Alternatively, customers can pay their bill by phone using a credit card or debit card. Additionally, payment can be made by mail through personal checks or money orders. Cash payments are accepted in person at approved payment locations. Lastly, customers can also enroll in the Budget Billing program, which allows them to spread their gas bill payments evenly throughout the year. With these payment options, Southern Connecticut Gas aims to provide flexibility and ease to its customers.

Top Southern Connecticut Gas customer service problems

Click the link above to get answers to just about any Southern Connecticut Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Southern Connecticut Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up online account: "I thought I set up an online account for paying the bill, but I can't seem to log in."
- From a call lasting 15m 31s , Jul 9, 2024 3:09 PM
Requesting account number: "I'm just calling to get my account number."
- From a call lasting 4m 12s , Mar 19, 2024 2:57 PM
Sending energy assistance notification: "I'm supposed to fax this Alliance Energy Assistance notification to his account."
- From a call lasting 3m 51s , Mar 8, 2024 7:47 PM

More Southern Connecticut Gas Customer Service Contacts

There are of course other ways to contact Southern Connecticut Gas customer service besides the phone. Below we list the best ones, by medium.

Southern Connecticut Gas Customer Help Desk / Web Support

soconngas.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Southern Connecticut Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Southern Connecticut Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southern Connecticut Gas agent. This phone number is Southern Connecticut Gas's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-8299 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Southern Connecticut Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Southern Connecticut Gas has 1 phone number. It's not always clear what is the best way to talk to Southern Connecticut Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Southern Connecticut Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southern Connecticut Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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