A:Say "I don't have it," next say "Representative," then say no to text message.You can also use our free service that can talk to Sirius/XM for you and report back.
Q:
Does Sirius/XM offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 41 seconds.The longest hold times are on Tuesday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Good way to talk to anyone in Customer Service that speaks English · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Follow prompts to cancel service · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 4 · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers. · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc. · Leave a message and we will get back to you as soon as possible.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sirius/XM below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sirius/XM phone number to document the phone system.
Here is how our research team describes the way the Sirius/XM phone system greets you: Please stay on the line and your call will be transferred to the next available agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I don't have it," next say "Representative," then say no to text message.
Below are some clips we've found from Sirius/XM's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"If you're a new customer and don't have an account, just say new customer.
You can also say, I don't have it.
We now provide fast easy, convenient service via text messaging.
One of our agents would be happy to assist you. Would you like us to send you a text message now?"
Excerpt from a call with Sirius/XM
Tuesday, June 25, 2024 9:25 PM
They may ask your reason for calling (instead of a menu)
"If you're a new customer and
I wasn't able to find your account using that phone number.
Let's try this another way. Do you know your account number?
In a few words, please tell me why you are calling. For example, you can say, I bought a new car, question about a charge, or cancel my service."
Excerpt from a call with Sirius/XM
Friday, May 31, 2024 6:18 PM
They may ask you to say or enter information
"You currently do not have an outstanding balance.
Would you like to hear your balance again, get your billing history, make a payment, update your credit card, or redeem a gift card.
In order to save time when you reach an agent, please say or enter the five digit ZIP code of your SiriusXM account."
Excerpt from a call with Sirius/XM
Saturday, May 25, 2024 9:09 PM
The first phone menu
"Thanks for calling SiriusXM. This call may be recorded for quality purposes.
Please tell me the phone number on your account, including the area code.
If you're a new customer and don't have an account, just say new customer.
You can also say, I don't have it.
We now provide fast easy, convenient service via text messaging.
One of our agents would be happy to assist you. Would you like us to send you a text message now?
Sorry. I didn't hear you. If you would like to skip the queue and start a text conversation with us please say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Sirius/XM
Thursday, April 25, 2024 3:28 PM
What are the hours and when should I call?
Sirius/XM operates the call center for this 866-635-5027 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 4,554 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sirius/XM call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sirius/XM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sirius/XM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sirius/XM is Sunday.The most busy day to call is Monday, which averages 149% more phone calls by comparison.Again, this is based on a sample of 4,554 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Tuesday, which is 225% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Sirius/XM is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Sirius/XM number, but it is also the day with the shortest hold times.
I've had Sirius XM for about three years, but I'm selling my vehicle and will need to get it on my next vehicle. I don't really know how this process works since it's always just been linked to my vehicle. So I purchased my vehicle with Sirus enabled and the account has stayed the same since then. Therefore, I figured the easiest thing that I could do was just call the company and see how this works. I'm sure there's an easy transfer process, but I don't know it and I don't want to leave it to the dealer.
There are a lot of reasons people might end up on the phone with Sirius XM. They may have issues with their account, could have issues with billing, or might want to cancel their service. Sirius tends to trick people with introductory rates, which I've learned myself, so I imagine they get a lot of phone calls once the true prices kick in. Plus, there are tons of drivers who subscribe to the service so all of this would add up to a lot of daily phone calls. With that in mind, I guess the 5 minute wait I had wasn't bad, but no one likes to spend time on hold.
When I called Sirius, a voice assistant greeted me, saying, "Thanks for calling Sirius XM. Please tell me the phone number on your account including the area code. If you're a new customer and don't have an account, just say new customer. You can also say, I don't have it."
After typing in the number that is linked to my account, the voice assistant asked, "Are you calling regarding your upcoming or recent renewal?" I said no, and was told that my phone call would be transferred to the Sirius listening care center. I was also reminded that if I wanted to make changes to my account I could visit their website where there are plenty of options.
As I said, the wait wasn't terrible, but I was definitely on hold for over 5 minutes. It could've been the time of day I called too since it was late afternoon and people might be getting off work and calling. The agent who finally answered was pleasant and she talked me through the process of how I could transfer my account to a new vehicle. The process is a little confusing, but it's not complex and I have the information I need now.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Sirius/XM
If you have time to do a bit of reading before you call Sirius/XM, we recommend you read over some of our problem-specific articles.
Yes, Sirius/XM offers a free trial for new listeners. You can enjoy a complimentary trial period to experience the wide range of entertainment options available on the platform. The free trial provides access to an extensive selection of channels spanning music, sports, news, talk shows, and more. During this trial period, you can explore the diverse content, discover your favorite channels, and immerse yourself in the high-quality, ad-free programming Sirius/XM has to offer. To take advantage of the free trial, simply sign up on our website or through our mobile app. Start enjoying your favorite content and discover new genres with the Sirius/XM free trial today.
Sirius/XM is compatible with a wide range of devices, ensuring you can enjoy your favorite satellite radio content wherever you go. You can access Sirius/XM on multiple platforms, including car radios, smartphones, tablets, smart TVs, and smart speakers. For your vehicle, most car manufacturers offer Sirius/XM as an optional feature. Additionally, you can use the Sirius/XM app available for iOS and Android devices, allowing you to stream their channels on your phone or tablet. If you prefer listening at home, Sirius/XM is accessible through smart TVs with built-in streaming capabilities or through devices like Roku, Amazon Fire TV, and Apple TV. Furthermore, popular voice-controlled speakers like Amazon Echo and Google Home are fully compatible with Sirius/XM, letting you easily enjoy your favorite channels with voice commands.
The main difference between Sirius and XM radio is the content they offer. While both services provide a wide range of commercial-free music channels, Sirius tends to focus more on curated content and exclusive talk shows, sports coverage, and news programming. XM, on the other hand, offers a broader selection of music genres and a larger number of channels overall. Another distinction is the satellite coverage areas: Sirius covers the United States and Canada, while XM has additional coverage to include Mexico and the Caribbean. Though the two services merged in 2008 to form Sirius/XM, subscribers still have the option to choose between Sirius and XM packages based on their preferred content and coverage needs.
Click the link above to get answers to just about any Sirius/XM customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sirius/XM, and their purpose. Are any of these similar to the reason you are trying to call?
Verify account information: "Yes, my name is Janet Seidler."
- From a call lasting 1m 49s , Jul 23, 2024 1:11 PM
Cancel subscription request: "Cancel my service, not using or paying for extra stations."
- From a call lasting 20m 9s , Jul 20, 2024 8:41 PM
Sound delay: "I'm experiencing a delay in the sound."
- From a call lasting 35s , Jul 19, 2024 8:30 PM
Transferring radios to new truck: "I need to transfer radios from one truck to another."
- From a call lasting 2m 20s , Jul 19, 2024 8:11 PM
Updating payment method: "I have a new card."
- From a call lasting 2m 19s , Jul 18, 2024 6:04 PM
More Sirius/XM Customer Service Contacts
There are of course other ways to contact Sirius/XM customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sirius/XM provides this option.
Sirius/XM Customer Service on X (formerly Twitter)
Sirius/XM, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Sirius/XM Customer Service on Facebook / Messenger
Some customer service teams, like that of Sirius/XM, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Sirius/XM customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sirius/XM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sirius/XM agent. This phone number is Sirius/XM's best phone number because 82,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-635-5027 include Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge and other customer service issues. The Sirius/XM call center that you call into has employees from Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York and is open 24 hours, 7 days according to customers. In total, Sirius/XM has 6 phone numbers. It's not always clear what is the best way to talk to Sirius/XM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sirius/XM. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
