Sirius/XM Customer Care on Twitter

Getting Sirius/XM's Attention on Twitter by GetHuman

@SXM_help
Customer Twitter Account
  • Somebody from Sirius/XM usually replies within 7 hours.
  • GetHuman site vistors rank this #9 out of 10 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Sirius/XM instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Sirius/XM

I sold my Hyundai Santa Fe and I need to cancel
Contract going to expire
My subscription went up to $**.** from $* a month! Please lower my monthly charge an...
My fees were changed to a lower amount but I cannot get my credit card info to go to yo...
Want *for** deal for reactivating subscription
Trying to sign on to Sirius on my second l phone
My wife sirios radio not working
I subscribed to SiriusXM radio app on Saturday and afterward I have gone to the app and...
I subscribed on Saturday yet can't get in.the app refuses my password every time
I lost xm In my **** Silverado had the battery changed and it did not work after that
Need to pay our bill with a new credit card
Wrecked my car and need to cancel monthly subscription. Don’t have my account number
Talking to a human about my subscriptions.

Sirius/XM Twitter-based Customer Help - Stats

Twitter @ Handle@SXM_help
Best hoursMon-Fri 9am-8pm EST
Right time to tweet them9:30am
Expected reply tweet7
Issue turnaround time17
Rank (amongst all ways to contact)9
Legibility of messaging81%
Customer service rating62%
Customer votes3,718
Information last updatedFri Mar 01 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Sirius/XM Customer Service through Twitter

Sirius/XM is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sirius/XM will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sirius/XM your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sirius/XM that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sirius/XM's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sirius/XM

Of the 10 way(s) to get in touch with Sirius/XM, customers like you claim that the best one is the 866-635-5027 option. From this page you can easily access all the possible contact information options for Sirius/XM as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sirius/XM? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sirius/XM

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