Sirius/XM Customer Care on Twitter

Getting Sirius/XM's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 16 hours
Best time to tweet: ~2pm
#10 of 12 contacts
3,720 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Sirius/XM

Strange question. The truck I have the radio in was stolen last night. Is there anythin...
We have Sirius on two vehicles. One was a lease we just traded in, and the replacement...
Best address to send tax documents to
Not receiving a signal on my radio
How do I get to old blogs on XMU?
Political BS on Symphony Classical Music Channel. SECOND COMPLAINT! Host signing off at...
No issue here just wanted to say how amazing the motown station is
I have a lifetime subscription for Sirius satellite radio ..the one I had broke so I bo...
I Would like to talk to an customer service agent to answer a few questions
I have been paying $**.** for my Sirius*XM subscription. I just received an email sayi...
Need log in credentials
Transfer service to new vehicle
Cancelled subscription waiting for money to be credited back to my account, I cancelled...

Get help with my issue

Sirius/XM Twitter-based Customer Help - Stats

Twitter @ Handle@SXM_help
Call-back availableNO
Best hoursMon-Fri 9am-8pm EST
Right time to tweet them2pm
Expected reply tweet16
Issue turnaround time17
Rank (amongst all ways to contact)10
Legibility of messaging79%
Customer service rating64%
Customer votes3,720
Information last updatedThu Apr 08 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Sirius/XM Customer Service through Twitter

Sirius/XM is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sirius/XM will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sirius/XM your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sirius/XM that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sirius/XM's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sirius/XM

Of the 12 way(s) to get in touch with Sirius/XM, customers like you claim that the best one is the 866-635-5027 option. From this page you can easily access all the possible contact information options for Sirius/XM as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sirius/XM? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sirius/XM

More Companies on Twitter

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!