Sirius/XM Customer Care on Twitter

Getting Sirius/XM's Attention on Twitter by GetHuman

@SXM_help
Customer Twitter Account
Usually replies within: 8 hours
Best time to tweet: ~10:15am
#10 of 12 contacts
3,717 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Sirius/XM

We like yacht rock in our vehicles. We can’t get ***. Please put back on ** or change t...
For several months I've been unable to access my SXM account, both online and on the ap...
I own Siri stock but I don't have my certificate
I have new banking information for my account to be paid directly.
I'd like to cancel my service because I'm paying $**.** monthly.
I am trying to help my brother who has an account on his truck to get the app on anothe...
put app on another device
How do I add serious app to my other devices devices
Need to switch service to new vehicle
Can’t log into my Sirius account
Transferring service from one vehicle to another.
I am trying to use the app on my iPhone but I’m being told there isn’t an email address...
I’m unable to link my Sirius XM account with Alexa. This has been going on for at least...

Get help with my issue

Sirius/XM Twitter-based Customer Help - Stats

Twitter @ Handle@SXM_help
Call-back availableNO
Best hoursMon-Fri 9am-8pm EST
Right time to tweet them10:15am
Expected reply tweet8
Issue turnaround time19
Rank (amongst all ways to contact)10
Legibility of messaging82%
Customer service rating61%
Customer votes3,717
Information last updatedMon Jun 27 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Sirius/XM Customer Service through Twitter

Sirius/XM is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sirius/XM will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sirius/XM your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sirius/XM that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sirius/XM's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sirius/XM

Of the 12 way(s) to get in touch with Sirius/XM, customers like you claim that the best one is the 866-635-5027 option. From this page you can easily access all the possible contact information options for Sirius/XM as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sirius/XM? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sirius/XM

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