Scana Energy Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Scana Energy?
Q:
Does Scana Energy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Scana Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Scana Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 twice then 1, 2 or 3
What are the hours and when should I call?
Scana Energy operates the call center for this 877-467-2262 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 368 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Scana Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scana Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scana Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scana Energy is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 368 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call Scana Energy
In summation, the best day to call Scana Energy is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Scana Energy staffs the call center well on Tuesday.
Why Customers Call Scana Energy
If you have time to do a bit of reading before you call Scana Energy, we recommend you read over some of our problem-specific articles.
How Do I Cancel My Scana Energy Account?
If you would like to cancel your Scana Energy account, you can do so in writing or by electronically contacting SCANA Energy by clicking here. However, you must cancel within 3 days of notice or receiving materials in order to deem your cancellation as timely. You will still have to pay for your services until the disconnection has been completed. Canceling a fixed-rate plan comes with an exit fee. If you are considering canceling your service with Scana Energy because you are relocating, then you can check to see if Scana is available at your new location and then you can have your service transferred rather than canceled.
What are the different plans offered by Scana Energy?
Scana Energy offers a variety of plans to suit customers' energy needs. The company provides fixed-rate plans, allowing customers to lock in a stable rate for a specified period, providing peace of mind against price fluctuations. These plans are suitable for those seeking stability and budget control. Scana Energy also offers variable-rate plans, where prices can vary based on market conditions. This plan provides flexibility for customers who might want to take advantage of potential price drops. Additionally, Scana Energy offers green energy plans that include electricity generated from renewable resources, providing environmentally conscious options. Customers can choose the plan that best fits their lifestyle and energy goals, ensuring reliable service and customer satisfaction.
What payment options are available for Scana Energy customers?
Scana Energy offers multiple payment options for its customers' convenience. Customers can choose to pay their bills online through the Scana Energy portal, which allows secure and hassle-free transactions. Additionally, customers have the option to set up automatic recurring payments, ensuring a timely and stress-free process. Another alternative is to make payments through the Scana Energy mobile app, available on both iOS and Android platforms, enabling customers to pay bills anytime and anywhere. For those who prefer traditional methods, payments can be made via mail with a check or money order. Scana Energy also accepts payments over the phone through its automated system or by speaking with a customer service representative. With these various payment options, Scana Energy aims to cater to the diverse needs and preferences of its valued customers.
Top Scana Energy customer service problems
Click the link above to get answers to just about any Scana Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Scana Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scana Energy agent. This phone number is Scana Energy's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-467-2262 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Scana Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Scana Energy has 1 phone number. It's not always clear what is the best way to talk to Scana Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scana Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scana Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.