Scana Energy Customer Service Issues

Hello, I recently experienced an issue with the payment system, which led to my service being disconnected unexpectedly. Despite scheduling a payment for a later date after seeing a red due date on my account, I was disconnected before the scheduled payment processed. I was surprised that the system allowed me to schedule a payment beyond the due date without warning me about the imminent disconnection. When I contacted customer service, I was informed that my scheduled payment was not considered a payment arrangement. I now face a steep deposit and reconnection fee, along with a five-day wait for restoration of service. Despite pleading with the supervisor to waive the deposit, I was only able to secure a partial payment with the remainder due on my next bill. This treatment is disappointing for loyal customers like myself. I respectfully request the cancellation of the deposit. Thank you, A.

I believed I had canceled the service when I sold my home, but I received an email about a payment reminder from SCANA Energy for the service at [redacted] C*******************, Norcross, GA. David F., I appreciate your online service. Please note, your SCANA Energy bill is now due. To access your bill online, log in at www.scanaenergy.com/pay to view and settle your payment. If you have already made the payment, disregard this message and accept our gratitude. If you prefer not to receive these payment reminders via email, you can adjust your Account Preferences online. It's our pleasure to cater to your natural gas requirements and offer you the convenience of managing your accounts online. Many thanks, SCANA Energy Customer Service Please refrain from replying to this email. For assistance, please utilize our Contact Us feature at www.scanaenergy.com or reach out to us on Twitter at @scanaenergy, Monday through Friday from 8 AM to 5 PM. If you want to discontinue receiving bill notifications via email, log in to your account at www.scanaenergy.com and select "Account Options" under "Account Management" to change your billing preference.