Royal Mail Customer Care on Twitter

Getting Royal Mail's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 4 hours
Best time to tweet: ~3:45pm
#5 of 5 contacts
744 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Royal Mail

Hallo…my friend sent a package from Uk to German on the **th of June but up to now i hv...
I have sent an item bought from me but it turns out to be a scam. I need to stop this d...
Hello I made a mistake i wanted to choose a safe place for today because i am going out...
Nobody on my street or the adjacent street has received any post today...why? i am anti...
we live at ng** *jw ** homes and we are lucky if we get * deliveries of mail a week . i...
Hi writing to you because my parcel with tracking number CP*********GB has been...
i posted a card for my nephew in station road hurst green east sussex tn** *pq this was...
My documents are not reached on destination
i have just arranged a redelivery for tomorrow for an item that is due delivery today a...
Delivery attempted - online or t says note would be left to make other arrangements but...
My package has not arrived by three weeks now the number LB*********GB
i wish to make a formal complaint regards our postman opening our front door and placin...

Get help with my issue

Royal Mail Twitter-based Customer Help - Stats

Twitter @ Handle@royalmail
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3:45pm
Expected reply tweet4
Issue turnaround time6
Rank (amongst all ways to contact)5
Legibility of messaging76%
Customer service rating93%
Customer votes744
Information last updatedMon Sep 25 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Royal Mail Customer Service through Twitter

Royal Mail is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Royal Mail will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Royal Mail your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Royal Mail that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Royal Mail's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Royal Mail

Of the 5 way(s) to get in touch with Royal Mail, customers like you claim that the best one is the 03457 740 740 option. From this page you can easily access all the possible contact information options for Royal Mail as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Royal Mail? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Royal Mail

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