Royal Mail Customer Care on Twitter

Getting Royal Mail's Attention on Twitter by GetHuman

@royalmail
Customer Twitter Account
Usually replies within: 2 hours
Best time to tweet: ~10:45am
#5 of 5 contacts
716 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Royal Mail

Good morning, I had a text from Royal Mail last night to say I have to pay £* to have a...
Just received text saying parcel could not be delivered on *******, and asking me to c...
I received a text from Royal Mail saying my parcel is awaiting delivery and I need to...
I never yet reviewed my package since January the sender send me its says the receiver...
My competition entries are being returned to me not forwarded to addresses on front of...
I have given my credit card details for a redelivery, the text was from the royal mai...
Hi Team,*Below are my tracking reference Id's *Ref Id * : NV*********GB*Ref Id * : NV...
Good afternoon,**DDC Ltd, based in Syston Leicester, were supposed to send me some docu...
Had a text from this numver *** **** ********Royal Mail:Your Parcel Has A £*.** Unpaid...
My order has been delivered to a wrong address today. Can you please help with this. My...
i received an email saying you were unable to deliver an item due to incorrect address...
I think I have just got a scam text from royal mail,asking me to pay £ *,** by march *t...
My parcel to the US shows up on tracking but hasn't moved for ages.

Get help with my issue

Royal Mail Twitter-based Customer Help - Stats

Twitter @ Handle@royalmail
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet2
Issue turnaround time8
Rank (amongst all ways to contact)5
Legibility of messaging73%
Customer service rating71%
Customer votes716
Information last updatedMon Apr 12 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Royal Mail Customer Service through Twitter

Royal Mail is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Royal Mail will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Royal Mail your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Royal Mail that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Royal Mail's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Royal Mail

Of the 5 way(s) to get in touch with Royal Mail, customers like you claim that the best one is the 03457 740 740 option. From this page you can easily access all the possible contact information options for Royal Mail as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Royal Mail? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Royal Mail

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