Pacific Gas and Electric Customer Care on Twitter

Getting Pacific Gas and Electric's Attention on Twitter by GetHuman
Customer Twitter Account
  • Somebody from Pacific Gas and Electric usually replies within 2 hours.
  • GetHuman site vistors rank this #4 out of 4 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Pacific Gas and Electric instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Pacific Gas and Electric

get phone call back to discuss work on my street in San Jose.
We are residents in San Jose and saw some PGE work happening on the pole our home is co...
I want to stop my gas and electric service and transfer both back to my landlord, Colli...
My PGE voltage is ***v, considered extremely high. My electrical devices are failing...
The name on the account is Molly Huddleston, email addy , *****@***.com
I am at work, not at home. I do not have a cell phone. My land line * is...
I have been extremely ill for the past month and unable to speak to someone about payin...
Water heater is not producing hot water
I would like to try to get ahold of an actual representative at pge

Pacific Gas and Electric Twitter-based Customer Help - Stats

Twitter @ Handle
Best hoursMon-Fri 8am-5pm PST
Right time to tweet them9am
Expected reply tweet2
Issue turnaround time4
Rank (amongst all ways to contact)4
Legibility of messaging82%
Customer service rating82%
Customer votes298
Information last updatedWed Dec 06 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Pacific Gas and Electric Customer Service through Twitter

Pacific Gas and Electric is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Pacific Gas and Electric will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Pacific Gas and Electric your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Pacific Gas and Electric that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Pacific Gas and Electric's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Pacific Gas and Electric

Of the 4 way(s) to get in touch with Pacific Gas and Electric, customers like you claim that the best one is the 800-743-5000 option. From this page you can easily access all the possible contact information options for Pacific Gas and Electric as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Pacific Gas and Electric? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Pacific Gas and Electric

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