Pacific Gas and Electric Customer Service Issues

I record my meter readings every other month. The last bill I received from you was $[redacted].26. When I called to pay, the amount listed was $[redacted].41, which confused me. After speaking with customer service, I was informed that they had overestimated and adjusted the bill using my reading. Recently, I got another bill for $[redacted].37, indicating an outstanding balance of $[redacted].85. I'm uncertain about the situation and how much I owe exactly. I have been trying to contact customer service again but have not been successful in reaching a representative. Please reach out to me promptly.

My PGE account number is: [redacted]. This is my third attempt to set up auto-pay for my PGE bill, but the payments are not being charged to my credit card. My Payment Account number is: rogeralstad-[redacted]. I always pay my bills on time and have a long history with PGE since [redacted] at my current address. Other companies I have auto-pay with work perfectly fine, but PGE seems to be having issues since August. I would appreciate it if you could contact me to resolve this matter.

I'm currently not receiving my monthly bills by mail, despite having set up this preference. My account number is [redacted]-3, and the last bill I received was in August [redacted]. My address has remained the same for 16 years: Scott and Kerry Williams, [redacted] Bernal Avenue, Burlingame, CA [redacted]. Can you please restart the mail service for my bills? Additionally, I'm facing issues accessing my account online to view my statements. Although I can pay the bill as a visitor, I can't access the statements. An old account linked to my email and password was closed long ago. When I enter the above account number to create a new account, it indicates there's already an account under my email address. However, I'm unable to reset the password to access it. I urgently need assistance with this matter and prefer to discuss it in person. Feel free to contact me at [redacted]. Thank you!

I need to discuss an issue with PGE regarding an unexpectedly high electric bill of $[redacted] to $[redacted] over the past 4-5 months due to a faulty hot water heater causing a continuous water leak. The problem was resolved on January 21, [redacted]. Prior to the fix, my bill consistently reached $[redacted] per month, which I paid without understanding the cause. PGE mentioned they would reimburse some costs due to the appliance issue, but I have not received any follow-up. Additionally, I have a situation where my elderly father relies on an oxygen machine running 24/7, and now that the water heater is fixed, I require assistance with both financial matters.

Hello, I contacted PGE through the Washington County Retirement Connection for a referral for an electrician to fix a loose light switch causing flickering lights. After calling, PGE provided me with three electric company references, and I reached out to Western Electric. A service technician promptly arrived and resolved the issue. However, I was surprised to receive a bill for $[redacted], discounted at 10% for being a veteran. Being an 84-year-old on a tight budget, I expected a lower cost based on online research. I kindly request your assistance in addressing this billing discrepancy, especially since the referral came from your customer service office. Thank you for your attention, Julie Maguire.

I need help understanding my bill. I recently received a text stating my payment was due on 12/21/21 with the total amount specified. However, when I tried accessing the PG&E website, I couldn't locate my bill. I am curious about the precise amount due. Additionally, I noticed I am enrolled in a payment plan on the website, and I am unsure about the details. Could someone explain why I was put on this plan and the total amount owed on it? Ultimately, I just need to know the total amount of my current outstanding balance.

I am reaching out to address my concerns with PG&E. I attempted to contact them as instructed in an email but was unable to reach anyone despite multiple tries. I am querying about the termination of my autopay account, linked to account number [redacted]-2. There might have been an issue related to potential fraud on my Bank of America account (ending in [redacted]), resulting in the bank suggesting I freeze the account. Subsequently, I updated the autopay to my new Bank of America account (ending in [redacted]) on the PG&E website. I made extra payments in December to ensure no disruptions with autopay. While a recent payment went through, I'm uncertain about the status of my autopay following the termination. I would appreciate a follow-up on this matter. Thank you, Barry R. [redacted] Candlewood Dr, El Dorado Hills, CA [redacted]

As a manager at Lanai Apartments on East 8th Street in Davis, CA, I have received complaints from a couple of tenants about high utility bills. Specifically, they mentioned that the gas bill is significantly higher than the electric bill. Despite a recent check that found no issues, one tenant, who is only home on weekends and evenings and does not use the gas heater due to it not working properly, finds it suspicious. The only other gas appliance in the one-bedroom apartment is the water heater. Additionally, after a gas leak incident in December [redacted], which has been resolved, there are concerns about the utility meters not being able to accurately differentiate usage. With a single working tenant in a one-bedroom apartment, it seems unreasonable for the monthly bill to amount to approximately $[redacted]. I am requesting an audit on the utilities at these apartments to address these discrepancies.

I am writing on behalf of the estate of William Stanley Rowe who passed away recently while on vacation. Due to a mishandling by the postal service, we have not received his March electric bill, and we are concerned about potential interruptions to his service. He paid his previous bills promptly. As one of the executors, I kindly request a copy of his March bill to ensure it gets paid. Please mark your files to send the April bill as well if mail forwarding continues to be delayed. You can reach me at the provided address for any necessary correspondence. Thank you for your understanding and assistance. Sincerely, William A. Wilson.

I reside in California Valley and have been actively opposing underground mining projects for over 2 years due to the significant issues they pose. PGE's involvement has led to corrupt activities targeting individuals like myself and my property. I have observed unusual occurrences such as feedback from my ground and odd colors in my well water, along with an unjust $[redacted] solar charge on my bill. Despite requesting an assessment, no help has arrived. I am constantly gathering data to understand the extent of corruption which has jeopardized my life and contaminated my property. I am struggling against the challenges alone with my partner, facing harassment and threats from those involved in the enterprise. Our efforts to reveal the truth have been met with silence and resistance, even when providing evidence of incidents like car chases and encounters with EMP weapons. I urge for support in rectifying my financial losses and addressing the excessive energy consumption caused by combating the underground network. I kindly request an adjustment to my outstanding balance to reflect a fair amount. Your understanding and assistance in this urgent matter would be greatly appreciated. Thank you.

I need to update my payment method with PG&E and switch from online autopay to receiving bills by mail at my home address. I have my account number #[redacted] readily available but will provide my pin later for security. I am unable to access my account online as I no longer have access to the email associated with it and cannot remember the password. Attempts to reach a representative through the phone menu have been unsuccessful as there is no option to speak with a person, despite my numerous tries. PG&E, please assist me in resolving this issue promptly to avoid any future complications.

I recently experienced a frustrating interaction with a man in the credit/arrearage department. Despite my request to speak to a supervisor, I was abruptly hung up on. When I reached out to Brittany, she attempted to transfer me to a supervisor in the arrearage program, but I was redirected to Martin J. in the complaints department instead. Martin mentioned he would review the calls and follow up. This situation has been quite frustrating for me.

Following the recent power outage that led to an unexpected hotel expense due to my reliance on a medical device, I turned to Nextdoor.com to voice my frustration with PGE's policies. Fortunately, a community member pointed me towards PGE's medical baseline program, which supposedly offers a backup battery for my BiPAP machine. Although I successfully applied for the program and received a confirmation email, the process hit a roadblock. Despite my doctor's confirmation, I faced delays and unhelpful automated systems when trying to follow up on the backup battery. After multiple calls to PGE, I was promised a callback that never came. It has been over a week, and I am still without the necessary backup battery. The lack of communication and inaccessible support is disheartening. I remain hopeful for a resolution as I navigate through these frustrating interactions with PGE.

I called this morning and spoke to seven people. I am in urgent need of a supervisor as my account numbers do not match. I need to make a payment with my debit card as soon as possible. I am currently waiting for Permanent VA HUD-VASH housing along with my husband, both of us being veterans. We have been staying in temporary housing (motels) for over four months, and we have just received approval for a two-bedroom apartment. This is almost the final hurdle for us, and we are hoping that everything works out. Thank you for your assistance.

Hello, I am very frustrated with the customer service from PG&E and Tesla regarding my newly purchased house with Tesla solar panels. Despite being told I have $[redacted] worth of solar energy to use, my electricity bill has exceeded $[redacted], and my gas bill is over $90 after only living in the house for three weeks with minimal usage. I find it perplexing and need clarification. Additionally, when contacting PG&E, I experienced an hour-long wait time, which was disappointing. I encountered similar poor customer service when reaching out to Tesla.

My power has been off since May 8. I recently spoke to PG&E on Sunday, and they mentioned they paid $1,[redacted] towards my balance, but my online account doesn't reflect this. The automated system still indicates I owe the full amount. I paid $[redacted].96 as instructed, and although I followed the steps, I am concerned about the discrepancy in the payment and would like to speak to a representative. I am eager to find out when my power will be restored and understand why the $1,[redacted] payment is not showing up correctly.

I received a 15-day notice on September 5 and made a $[redacted] payment, with a shut-off date set for September 25. It's been 4 days without PG&E service now. I am Mr. A's caregiver, and he depends on electricity for his nebulizer, which he uses daily. Since the power was shut off, he hasn't been able to use it. Mr. A has had COVID, and the heat is exacerbating his condition. He's scheduled for a doctor's appointment on Monday and needs the power back for his baseline. Please resolve this situation immediately.

Hello, This is my third attempt to resolve my issue after trying online and twice over the phone. As a senior on a fixed income of $1,[redacted] a month, I was on a low-income agreement for about 6 months. Suddenly, I started receiving bills totaling $1,[redacted] a month which I cannot afford. I thought I had set up a new agreement for 12 months with an additional $95 starting on Dec 10, but today I received a notice of a shutoff within 48 hours. I am a 74-year-old with a disability and enrolled in the care program. I only received one form letter without the necessary form for the care program renewal that I know occurs every 2 years. I am in urgent need of help to avoid a shutoff, but I haven't been able to get through to anyone who can assist me in resolving this. I am hoping to find some help here. Thank you, Shirley R. [redacted]