What is the average response time for service calls?

The average response time for service calls by Pacific Gas and Electric (PG&E) is generally within 24 hours. However, response times may vary depending on the urgency and location of the service request. For emergency situations, such as gas leaks or power outages, PG&E aims to respond as quickly as possible, typically within one to two hours. Non-emergency service calls, such as meter inspections or general inquiries, may have longer response times due to higher demand or scheduling constraints. PG&E prioritizes safety and efficient operations to address customers' needs promptly and effectively, ensuring reliable energy services across their service area.