What is the average response time for service calls?

Pacific Gas and Electric generally aims to respond to service calls as efficiently as possible, but the average response time can vary based on several factors, including the nature of the service request, the time of day, weather conditions, and the availability of resources in the area. For emergency situations, such as gas leaks or power outages, the company prioritizes immediate attention and typically strives to respond quickly, often within hours. For non-emergency service calls, such as billing inquiries or scheduled maintenance, the response time may take longer. Customers can find more specific information about response times and service request handling by visiting the official PG&E website, where they may also find contact details for more direct inquiries.