What is the average response time for service requests?

The average response time for service requests at Louisville Gas & Electric Co is dependent on various factors including the nature of the request and the current workload. However, our company consistently strives to provide prompt and efficient service to our customers. In general, our goal is to respond to service requests within 24 to 48 hours. We understand the importance of timely assistance, especially during emergencies, and our dedicated team of professionals is committed to resolving issues as quickly as possible. Please note that response times may vary during periods of high demand or inclement weather conditions. We appreciate your patience and assure you that we are always working diligently to meet our customers' needs in a timely manner.