Louisville Gas & Electric Co Customer Service

Phone Number & Contact Info

Louisville Gas & Electric Co's Best Phone Number

800-331-7370
Toll-free·Calls Customer Service·Most popular Louisville Gas & Electric Co number
Q:

How do I talk to a live human at Louisville Gas & Electric Co?

A:Press 1 for residential customer, next press 4, next press 0, then put in the last 4 digits of your social security number.
Q:

Does Louisville Gas & Electric Co offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Louisville Gas & Electric Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for residential customer, next press 4, next press 0, then put in the last 4 digits of your social security number.
Here is how our research team describes the way the Louisville Gas & Electric Co phone system greets you: Residential customers, press 1. Business customers and landlords, press 2.
Below are some clips we've found from Louisville Gas & Electric Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling LG and D. Residential customers, press one. Business if you are to report a gas leak or gas emergency, press one. To report a power outage or for an outage update, press two."
Excerpt from a call with Louisville Gas & Electric Co
Friday, January 19, 2024 7:54 PM

What are the hours and when should I call?

Louisville Gas & Electric Co operates the call center for this 800-331-7370 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Louisville Gas & Electric Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Louisville Gas & Electric Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Louisville Gas & Electric Co is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Louisville Gas & Electric Co

In summation, the best day to call Louisville Gas & Electric Co is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Louisville Gas & Electric Co staffs the call center well on Thursday.

Why Customers Call Louisville Gas & Electric Co

If you have time to do a bit of reading before you call Louisville Gas & Electric Co, we recommend you read over some of our problem-specific articles.

What services does Louisville Gas & Electric Co provide?

Louisville Gas & Electric Co provides a range of essential services. As a leading energy provider, we supply natural gas and electricity to residential and commercial customers in the Louisville, Kentucky area. Our services include the provision of reliable and affordable energy solutions. We offer assistance in managing energy bills, facilitating payment options, and providing energy-saving advice to promote efficiency. Our company focuses on maintaining and improving the energy infrastructure, ensuring uninterrupted power supply and safe delivery of gas. Additionally, we offer services such as project consultation, outage reporting, and electric line repair. Our commitment to customer satisfaction is paramount, and we strive to deliver exceptional service to meet the energy needs of our community efficiently and responsibly.

Top Louisville Gas & Electric Co customer service problems

Click the link above to get answers to just about any Louisville Gas & Electric Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Louisville Gas & Electric Co Customer Service Contacts

There are of course other ways to contact Louisville Gas & Electric Co customer service besides the phone. Below we list the best ones, by medium.

Louisville Gas & Electric Co Customer Help Desk / Web Support

lge-ku.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Louisville Gas & Electric Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Louisville Gas & Electric Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Louisville Gas & Electric Co agent. This phone number is Louisville Gas & Electric Co's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-7370 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Louisville Gas & Electric Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Louisville Gas & Electric Co has 1 phone number. It's not always clear what is the best way to talk to Louisville Gas & Electric Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Louisville Gas & Electric Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Louisville Gas & Electric Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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