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Pacific Gas and Electric Customer FAQ

Top Answers & How-to Guides

What is Pacific Gas and Electric's Phone Number?

The question we are asked most often is about how to talk to Pacific Gas and Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up a new account with PG&E?

To create a new account with Pacific Gas and Electric, visit their website and look for the new customer sign-up area. Prepare...
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Recent Pacific Gas and Electric Customer Questions

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Power Outages

What should I do in case of a power outage?

In case of a power outage, remain composed and determine if it is isolated to your home or affects a larger area. Check for...
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What is the average response time for service calls?

Pacific Gas and Electric prioritizes efficiency in service response, but average times can differ due to factors like request...
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What are the available options for reporting a gas leak?

In case of a suspected gas leak, safety is crucial. Individuals should evacuate the area and not use electronic devices. They...
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What should I do if I suspect a gas leak at my home?

If a gas leak is suspected at home, prioritize your safety by leaving the house immediately and avoiding any potential sources...
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Services Offered

What services does Pacific Gas and Electric offer?

Pacific Gas and Electric Company provides electricity and natural gas services across Northern and Central California, focusing...
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Does PG&E offer renewable energy options?

Pacific Gas and Electric presents a range of renewable energy choices, such as the Green Tariff, allowing customers to support...
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Can I transfer my service when moving to a new location?

Customers can transfer their PG&E service when relocating by providing account details, old and new addresses, and the desired...
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What options are available for renewable energy enrollment?

Pacific Gas and Electric offers several renewable energy enrollment options, including the Green Tariff for residential and...
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Billing and Payments

What are the accepted payment methods for my PG&E bill?

Pacific Gas and Electric provides multiple payment methods, including online payments via their website, phone payments,...
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Is there a budget billing option to help manage my monthly bills?

Pacific Gas and Electric provides a budget billing program to help customers stabilize their monthly energy costs by averaging...
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How do I read my PG&E bill?

Understanding a PG&E bill can be simplified by breaking it down into its main parts, such as account summary, detailed charges...
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Are there any financial assistance programs for low-income households?

Pacific Gas and Electric provides various financial aid options for low-income families, including the CARE program, which...
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Energy Efficiency Programs

Are there any energy-saving programs or rebates available?

Pacific Gas and Electric provides a range of programs and rebates aimed at helping customers save energy and reduce costs....
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How can I report theft of service or fraud?

To report service theft or fraud with Pacific Gas and Electric, customers should provide detailed information and can typically...
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How do I set up a new account with PG&E?

To create a new account with Pacific Gas and Electric, visit their website and look for the new customer sign-up area. Prepare...
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We look to the Pacific Gas and Electric issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pacific Gas and Electric issues reported to GetHuman
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