Pacific Gas and Electric Phone Number

Call Pacific Gas and Electric customer service faster with GetHuman

Customer service
Current Wait: 20 mins (16m avg)
Hours: 24 hours, 7 days; best time to call: 3pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 4 then 4 then 0 then 0 then 0

Reasons customers like you called recently

Water heater is not producing hot water
I would like to try to get ahold of an actual representative at pge
I am behind on my monthly bill due to hardship. can I please make a payment during January?
Need help transferring
Discuss power rate plan
Father died. I'm his eldest son and executor of his estate. I've kept service in his na...
Please delete my bank account and make my VISA the default payment number.
My supply voltage is not *** and my electrician said it needs to be checked by PG and E
Well on ******* I paid my true up bill of $**** via pg&e and on my sunnova account it l...
Need to discuss a billing discrepancy I recently paid the bill but the automated system...
Need to discuss my bill at **** Louis Krohn Drive Santa Rosa*Recent payment was made, b...
I got a phone msg about my care discount. It said I had to renew, but I am enrolled un...
Need to set up a landlord agreement with PG&E
See more recent reasons for calling

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Customer Number 800-743-5000 - by the Numbers

Phone number to dial800-743-5000
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3pm
Navigate phone maze to a humanPress 4 then 4 then 0 then 0 then 0
Average wait
Current wait20
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication77%
Quality of help91%
Customer votes377
Information last updatedSat Dec 03 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Pacific Gas and Electric's Best Toll-Free/800 Customer Phone Number

This is Pacific Gas and Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pacific Gas and Electric agent. This phone number is Pacific Gas and Electric's Best Phone Number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-5000 include Cancel Service, Setup Payment Arrangement, Transfer Service, Report Outage, Account Access and other customer service issues. Rather than trying to call Pacific Gas and Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Pacific Gas and Electric has 1 phone number. It's not always clear what is the best way to talk to Pacific Gas and Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Pacific Gas and Electric - by phone or otherwise

While 800-743-5000 is Pacific Gas and Electric's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Pacific Gas and Electric please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Pacific Gas and Electric.

What is GetHuman's Relationship to Pacific Gas and Electric?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Pacific Gas and Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Pacific Gas and Electric Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Pacific Gas and Electric contacts
Pacific Gas and Electric Phone NumberBEST
Pacific Gas and Electric Help Desk
General customer information

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