Pacific Gas and Electric Customer Service

Phone Number & Contact Info

Pacific Gas and Electric's Best Phone Number

800-743-5000
Toll-free·Calls Customer Service·Most popular Pacific Gas and Electric number
Q:

How do I talk to a live human at Pacific Gas and Electric?

A:Press 0 at the first menu, then just keep pressing 0 until you get a representative.
Q:

Does Pacific Gas and Electric offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Pacific Gas and Electric Customer Phone Numbers

Residential Customer Service Center

877-660-6789
Toll-free · Mon-Fri 7am-9pm, Sat 8am-6pm PST · Direct to a human ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pacific Gas and Electric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then just keep pressing 0 until you get a representative.
Here is how our research team describes the way the Pacific Gas and Electric phone system greets you: To report downed power lines or a gas leak: press 1. For all other outages, press 2 or remain on the line.
Below are some clips we've found from Pacific Gas and Electric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Pacific Gas and Electric Company. Severe winter storms throughout our service area have caused extensive power outages. Due to the severity, widespread spread nature of the storm, we have dedicated all resources to customers experiencing emergencies and outages. If you are calling to report a gas or electric emergency, please stay on the line. If there is an immediate danger to the public or property, please hang up and dial nine one one. Unfortunately, we are unable to assist and we'd appreciate if you would call back later. If you wish, you may choose to hold on the line and utilize our self-service options. You can also view outage information by area at w w w dot p g e dot com on your mobile device by clicking on the outage map. We appreciate your patience as we work quickly to restore power to our customers. For emergency or hazardous situations that pose immediate danger to the public or property, please hang up and dial nine one one. To report down power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or if you smell gas, press one. To report or get information about an outage, press two."
Excerpt from a call with Pacific Gas and Electric
Monday, February 5, 2024 12:06 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Pacific Gas and Electric Company. For emergency or hazardous situations that pose immediate danger to the public or property, please hang up and dial nine one one. To report or get information about an outage, press one. To report down power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or Main menu.
For billing and payment matters, press one.
To to assist you, we need to know what you are calling about."
Excerpt from a call with Pacific Gas and Electric
Tuesday, May 21, 2024 10:35 PM

The first phone menu

"Thank you for calling Pacific Gas and Electric Company. For emergency or hazardous situations that pose immediate danger to the public or property, please hang up and dial nine one one. Or remain on the line.
To report or get information about an outage, press one.
To report down power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or if you smell gas, press two."
Excerpt from a call with Pacific Gas and Electric
Tuesday, May 21, 2024 10:47 PM

After you press 1

"To start, stop, billing and payment menu.
To pay by phone now, press one.
For billing details or payment arrangements, press two."
Excerpt from a call with Pacific Gas and Electric
Tuesday, May 21, 2024 10:47 PM

After you press 2

"For all other services, press three or remain on the line.
If you are calling about a gas outage, press one."
Excerpt from a call with Pacific Gas and Electric
Monday, January 15, 2024 5:29 AM

What are the hours and when should I call?

Pacific Gas and Electric operates the call center for this 800-743-5000 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 218 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pacific Gas and Electric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pacific Gas and Electric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pacific Gas and Electric is Saturday. The most busy day to call is Wednesday, which averages 320% more phone calls by comparison. Again, this is based on a sample of 218 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Pacific Gas and Electric

In summation, the best day to call Pacific Gas and Electric is Monday.

Why Customers Call Pacific Gas and Electric

If you have time to do a bit of reading before you call Pacific Gas and Electric, we recommend you read over some of our problem-specific articles.

What services does Pacific Gas and Electric offer?

Pacific Gas and Electric (PG&E) offers a comprehensive range of services to meet various energy needs. As a leading energy provider, PG&E delivers reliable electricity and natural gas to millions of customers. Their services include electricity and gas distribution, ensuring the safe and efficient transportation of energy across their service territory. To promote energy efficiency, PG&E offers energy audits, rebates, and incentives to help customers conserve energy and reduce their environmental footprint. Additionally, they provide billing and payment options, customer assistance programs, and outage support to ensure smooth and hassle-free service. PG&E is committed to renewable energy and provides programs to support solar and other clean energy technologies. Overall, PG&E is dedicated to meeting customer needs and driving sustainable and affordable energy solutions.

Top Pacific Gas and Electric customer service problems

Click the link above to get answers to just about any Pacific Gas and Electric customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Pacific Gas and Electric, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue: "I got a six hundred dollar bill. I can't pay it."
- From a call lasting 5m 49s , Jul 1, 2024 10:57 PM
Billing discrepancy inquiry: "I have one portion of the website telling me I owe a hundred and seventy three and another one telling me I owe three hundred and fifty one."
- From a call lasting 10m 49s , May 21, 2024 10:35 PM
Reporting tree branch hazard: "There's a large branch hanging on the power line, it's broken, and it's next to my neighbor's property."
- From a call lasting 19m 25s , Feb 5, 2024 12:06 AM

More Pacific Gas and Electric Customer Service Contacts

There are of course other ways to contact Pacific Gas and Electric customer service besides the phone. Below we list the best ones, by medium.

Pacific Gas and Electric Customer Service on X (formerly Twitter)

twitter.com/pge4me - Customer Service
Use the link to connect with customer service through Twitter
Pacific Gas and Electric, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Pacific Gas and Electric Customer Help Desk / Web Support

pge.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Pacific Gas and Electric customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Pacific Gas and Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pacific Gas and Electric agent. This phone number is Pacific Gas and Electric's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-5000 include Account Access, Setup Payment Arrangement, Transfer Service, Cancel Service, Report Outage and other customer service issues. Rather than trying to call Pacific Gas and Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Pacific Gas and Electric has 2 phone numbers. It's not always clear what is the best way to talk to Pacific Gas and Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pacific Gas and Electric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pacific Gas and Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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