NIPSCO Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at NIPSCO?
A:Press 1, then 0# each time it asks for an account of phone number. You can also use our free service that can talk to NIPSCO for you and report back. Q:
Does NIPSCO offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NIPSCO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NIPSCO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0# each time it asks for an account of phone number
Below are some clips we've found from NIPSCO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling NIPSCO.
This call may be recorded and or monitored.
Both spoken and touch tone options are available throughout.
You may notice longer than normal wait times this week as NIPSCO is updating several key technology systems.
This will not impact your utility service, but it may limit our ability to schedule some types of new electric work.
Thanks for your understanding.
And you can learn more at NIPSCO dot com forward slash upgrade.
For a life threatening situation like a gas emergency, gas leak, wire down, or pole damage, say emergency."
Excerpt from a call with NIPSCO
Tuesday, June 25, 2024 3:02 PM
What are the hours and when should I call?
NIPSCO operates the call center for this 800-464-7726 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 589 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NIPSCO call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NIPSCO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NIPSCO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NIPSCO is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 589 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call NIPSCO
In summation, the best day to call NIPSCO is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this NIPSCO number, but it is also the day with the shortest hold times.
Why Customers Call NIPSCO
If you have time to do a bit of reading before you call NIPSCO, we recommend you read over some of our problem-specific articles.
What is the due date for NIPSCO bills?
The due date for NIPSCO bills varies depending on your billing cycle. To determine your specific due date, you can refer to your monthly billing statement or visit the NIPSCO website and log in to your account. Typically, NIPSCO bills are due approximately 20 days after they are issued. However, it is important to note that your due date may be subject to change due to factors like weekends, holidays, or other unforeseen circumstances. To avoid any late payment fees or service disruptions, we recommend paying your bill on or before the due date specified on your statement. You can make payments conveniently through various methods including online, by phone, or in person at authorized payment locations.
What are the accepted payment methods for NIPSCO bills?
NIPSCO accepts a variety of payment methods for bill payments. Customers can conveniently pay their bills using multiple options. Online payments through the NIPSCO website or mobile app are secure and accessible 24/7. Additionally, customers can enroll in autopay for hassle-free bill payments. Payments can also be made by phone using a credit or debit card or by utilizing the automated phone system. In-person payments are accepted at authorized payment locations, including several retail partners throughout the NIPSCO service area. Payments by mail are also an option, and customers can send their payments using the pre-addressed envelopes provided with their bills. NIPSCO aims to ensure that customers have flexible options to suit their payment preferences and convenience.
How Do I Pay My NIPSCO Bill?
If you get gas or electricity through NIPSCO, there are several options you can use to pay your bill. You can pay online using your bank account, a credit card, a debit card, PayPal, Venmo or Amazon Pay. You can set up your account for automatic payments. Finally, you can also make your payments in person or send them to the company by mail.
Top NIPSCO customer service problems
Click the link above to get answers to just about any NIPSCO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is NIPSCO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NIPSCO agent. This phone number is NIPSCO's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-464-7726 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call NIPSCO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, NIPSCO has 1 phone number. It's not always clear what is the best way to talk to NIPSCO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NIPSCO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NIPSCO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.