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Joss & Main Customer FAQ

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What is Joss & Main's Phone Number?

The question we are asked most often is about how to talk to Joss & Main customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the status of my return or exchange?

Yes, you can easily track the status of your return or exchange with Joss & Main. Once you have initiated the return or exchange process,...
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Returns and Exchanges

How Do I Return or Exchange a Joss and Main Item?

Purchasing home décor items online is convenient, but does not always work out. If you need to return a home décor item you purchased...
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What is the process for exchanging an item?

To exchange an item from Joss & Main, simply contact our customer service team within 30 days of receiving your order. Provide the...
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What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue...
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What is Joss & Main's return policy?

Joss & Main's return policy is customer-friendly and hassle-free. If you are not completely satisfied with your purchase, you can initiate...
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Can I return an item if I've used it or removed the tags?

Yes, you can still return an item to Joss & Main even if it has been used or the tags have been removed. At Joss & Main, customer satisfaction...
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How long do I have to return an item?

You have 30 days to return an item from the date of delivery. At Joss & Main, we want to ensure your complete satisfaction with every...
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Are there any items that cannot be returned or exchanged?

Yes, there are certain items that cannot be returned or exchanged at Joss & Main. These include personalized or monogrammed items,...
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Do I have to pay for return shipping?

Yes, Joss & Main offers free return shipping for most products. If you find that your purchase doesn't meet your expectations, you...
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Can I return a gift I received from Joss & Main?

Yes, Joss & Main allows returns for gifts. If you received a gift from Joss & Main that doesn't meet your expectations, you have the...
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Can I return or exchange an item purchased from a Joss & Main retail store?

No, Joss & Main does not have physical retail stores. As an e-commerce retailer, we exclusively operate online, offering a wide range...
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What is Joss & Main's policy on returns for international orders?

Joss & Main's policy regarding returns for international orders is straightforward. As per their guidelines, they do not accept returns...
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How long does it take to process a return or exchange?

At Joss & Main, we aim to make returns or exchanges as quick and convenient as possible for our valued customers. The processing time...
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Can I track the status of my return or exchange?

Yes, you can easily track the status of your return or exchange with Joss & Main. Once you have initiated the return or exchange process,...
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Help me with my Joss & Main customer service issue

Ask any question you have about Joss & Main customer service. We will do our best to get you answers right away.
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