FedEx Customer Care on Twitter

Getting FedEx's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~2:45pm
#4 of 8 contacts
5,612 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting FedEx

I ordered a shipment for overnight delivery On Sunday and I tried reaching out to the B...
Need tracking number or proof that they received it. Walgreens does not have ability t...
No longer have tracking number. Took it to a Walgreens, their pickup is *:** every day...
I was supposed to receive a PKG yesterday may * by end of day, I'm still waiting with n...
Need a delivery re atempt
I want to pick up a package that was supposed to be delivered two days ago and now has...
I want to schedule a redelivery for either evening or weekend, or have my package left...
Do you guys have a team out giving away cash
package never recieved.
Package stuck in delivery
My package hasn’t arrived yet! It was ordered on ****. FedEx doesn’t have my street ad...
Trying to see where my package is at. It was suppose to be here today.
Need to change shipping address

Get help with my issue

FedEx Twitter-based Customer Help - Stats

Twitter @ Handle@fedexAl
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:45pm
Expected reply tweet14
Issue turnaround time20
Rank (amongst all ways to contact)4
Legibility of messaging63%
Customer service rating88%
Customer votes5,612
Information last updatedMon May 16 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx Customer Service through Twitter

FedEx is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that FedEx will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM FedEx your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like FedEx that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that FedEx's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting FedEx

Of the 8 way(s) to get in touch with FedEx, customers like you claim that the best one is the 800-463-3339 option. From this page you can easily access all the possible contact information options for FedEx as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach FedEx? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact FedEx

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