FedEx Customer Care on Twitter

Getting FedEx's Attention on Twitter by GetHuman

@fedexAl
Customer Twitter Account
Usually replies within: 8 hours
Best time to tweet: ~9:30am
#5 of 9 contacts
5,617 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Account AccessTweet re: Delivery ProblemTweet re: Missing DeliveryTweet re: Track a PackageTweet re: Refund a ChargeAbout a different issue

Recent reasons others tried tweeting FedEx

I ordered a SIM card today and I would like to change the shipping address to **** High...
Crossing the street at the corner of Edgewood Drive and Cypress Court in Dumphries, VA...
Tried to change delivery option to Walgreens pick up online, but they keep trying to de...
My delivery has been delayed SEVEN times, the Fedex truck just drove by. again. When wi...
tracking says package delivered Dec. ** at *pm to *** Park Drive, Boston *****, trackin...
i have a package out for delivery and called in on friday for it to be held until tuesd...
I am having trouble getting a package delivered. It has said Out for Delivery twice and...
I need to set up an account number to give to a hospital so they can overnight medical...
can fedex deliver on the *st January
can FedEx deliver on the *st january
I would like for them to put my package on the inside of the door like I said my packag...
My package was delivered from FedEx and I told them to put it on the inside but they pu...
Package was separated from shipment and delayed by several days. Shipping was very expe...
Get help with my issue

FedEx Twitter-based Customer Help - Stats

Twitter @ Handle
@fedexAl
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
9:30am
Expected reply tweet
8
Issue turnaround time
15
Rank (amongst all ways to contact)
5
Legibility of messaging
58%
Customer service rating
83%
Customer votes
5,617
Information last updated
Mon Feb 17 2020 10:00:00 GMT+0000 (UTC)

FedEx Customer Service through Twitter

FedEx is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that FedEx will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM FedEx your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like FedEx that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that FedEx's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting FedEx

Of the 9 way(s) to get in touch with FedEx, customers like you claim that the best one is the 800-463-3339 option. From this page you can easily access all the possible contact information options for FedEx as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach FedEx? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact FedEx

Other FedEx Twitter Accounts

@FedexRobin

More Companies on Twitter

UPS on TwitterUS Postal Service (USPS) on TwitterDHL on TwitterAmazon on TwitterComcast on Twitter
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