DirecTV Customer Care on Twitter

Getting DirecTV's Attention on Twitter by GetHuman

@DIRECTVService
Customer Twitter Account
Usually replies within: 13 hours
Best time to tweet: ~10:45am
#8 of 11 contacts
79,395 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting DirecTV

How can I get a new remote? The buttons are not working very well. The remote may be o...
Bill is too high and considering cord cutting...
You guys, after *** years with you, cancelled our local channel *. That channel is very...
I recently moved and could not transfer or add my equipment since my wife already had a...
Want to chat with LIVE REP AND NOT A MACHINE
Account was cancelled on ***** but I am still receiving a bill in full price. My full m...
My TV keeps updating several times a day for weeks now. Very frustrating when I am tryi...
I want to talk about my account. I’m only using * access tv now
want my channel * (NBC) back on my television!
Most of what I watch is on Channel *. And, I'm paying for it and not getting my program...
I pay for Channel **, when will i get it? There are a lot of options out there.
sent wrong remote control
Got a collection letter a year after service disconnect. We never got any bill. We sent...

Get help with my issue

DirecTV Twitter-based Customer Help - Stats

Twitter @ Handle@DIRECTVService
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet13
Issue turnaround time36
Rank (amongst all ways to contact)8
Legibility of messaging43%
Customer service rating46%
Customer votes79,395
Information last updatedSun Jan 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV Customer Service through Twitter

DirecTV is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that DirecTV will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM DirecTV your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like DirecTV that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that DirecTV's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting DirecTV

Of the 11 way(s) to get in touch with DirecTV, customers like you claim that the best one is the 888-238-3712 option. From this page you can easily access all the possible contact information options for DirecTV as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach DirecTV? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact DirecTV

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