DirecTV Customer Care on Twitter
Getting DirecTV's Attention on Twitter by GetHuman
Usually replies within: 22 hours
Best time to tweet: ~1:45pm
#8 of 11 contacts
79,391 customer votes
DirecTV Twitter-based Customer Help - Stats
Rank (amongst all ways to contact)
DirecTV Customer Service through Twitter
DirecTV is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that DirecTV will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM DirecTV your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like DirecTV that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that DirecTV's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting DirecTV
Of the 11 way(s) to get in touch with DirecTV, customers like you claim that the best one is the 800-531-5000 option. From this page you can easily access all the possible contact information options for DirecTV as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach DirecTV? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.