DirecTV Customer Care on Twitter

Getting DirecTV's Attention on Twitter by GetHuman

@ATTHelp
Customer Twitter Account
  • Somebody from DirecTV usually replies within 20 hours.
  • GetHuman site vistors rank this #8 out of 10 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling DirecTV instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting DirecTV

Want to Stream DIRECTV on our map book
I’m trying to pay my Direct tv bill
Want to add a channel for a price that’s advertised on our message on tv
I don't know acct number but want to disconnect service
I would like to sign up for Paramont plus how do I do that?
NBA League Pass games on NBA app won't work with DirecTv login**When trying to watch a...
need to cancel my service please call me back asap this is rediculus
our current directv account is through centurylink. would it be more cost effective for...
Doris is wrong about James Hodge. James did not drop Terry. Doris did not know that his...
I need to cancel NFL Sunday ticket
My remote isn’t working
When playing back recorded shows, often the picture buffers, skips or freezes. Recentl...
I am outraged at Direct TV service Dept. I was told that a service technician would be...

DirecTV Twitter-based Customer Help - Stats

Twitter @ Handle@ATTHelp
Best hours24 hours, 7 days
Right time to tweet them2:15pm
Expected reply tweet20
Issue turnaround time21
Rank (amongst all ways to contact)8
Legibility of messaging49%
Customer service rating52%
Customer votes79,389
Information last updatedFri Apr 12 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV Customer Service through Twitter

DirecTV is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that DirecTV will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM DirecTV your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like DirecTV that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that DirecTV's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting DirecTV

Of the 10 way(s) to get in touch with DirecTV, customers like you claim that the best one is the 800-531-5000 option. From this page you can easily access all the possible contact information options for DirecTV as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach DirecTV? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact DirecTV

More Companies on Twitter

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