DirecTV Customer Care on Twitter

Getting DirecTV's Attention on Twitter by GetHuman

@DIRECTVService
Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~3pm
#8 of 11 contacts
79,396 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Cancel AccountTweet re: Dispute a ChargeTweet re: Service OutageTweet re: Technical SupportTweet re: Payment InquiryAbout a different issue

Recent reasons others tried tweeting DirecTV

I was told I would not be billed for December when I cancelled but I was billed for December.
I'm getting sick and tired of the advertising direct tv during regular programming. You...
Some times it does not let me change the channels for hours I think something to do wit...
My service was disconnected so I paid my bill and now I cant get any channels I was get...
My bill is due January * but we are cut off on Christmas day! I paid *** on the third t...
el servicio de dame saldo no funciona a traves de ningun metodo y necesito hacer la rec...
Receivers and cinema update kit are obsolete and difficult to use, such as maintaining...
About showtime for * bucks for ** months and recent upgrade to premier package
My bill almost doubled. I want the credits added back to the account and the bill fixed...
I would like an extra box for my lake house
I called a few weeks ago to cancel since the price is too high, the agent said she woul...
When I signed up I purchased the NFL Sunday ticket. Was told I would be able to watch a...
I reconnected my service on Friday after a month and a half of being on the phone with...
Get help with my issue

DirecTV Twitter-based Customer Help - Stats

Twitter @ Handle
@DIRECTVService
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
3pm
Expected reply tweet
14
Issue turnaround time
35
Rank (amongst all ways to contact)
8
Legibility of messaging
42%
Customer service rating
45%
Customer votes
79,396
Information last updated
Sat Jan 25 2020 10:00:00 GMT+0000 (UTC)

DirecTV Customer Service through Twitter

DirecTV is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that DirecTV will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM DirecTV your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like DirecTV that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that DirecTV's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting DirecTV

Of the 11 way(s) to get in touch with DirecTV, customers like you claim that the best one is the 888-238-3712 option. From this page you can easily access all the possible contact information options for DirecTV as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach DirecTV? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact DirecTV

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