Cox Communications Customer Care on Twitter

Getting Cox Communications's Attention on Twitter by GetHuman

@CoxHelp
Customer Twitter Account
Usually replies within: 40 hours
Best time to tweet: ~10:15am
#5 of 10 contacts
5,312 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Cancel or change servicesTweet re: Lower my billTweet re: ComplaintTweet re: Account issueTweet re: Service or technical issuesAbout a different issue

Recent reasons others tried tweeting Cox Communications

r Cox Communications,**I have tried calling and talking on the phone numerous times con...
Over * month ago my cable was cut during the building of a new home next door. I had a...
RE acct************** Spoke with the customer service agent on more than one occasion t...
I was told that once I signed up in February of this year for a bundle contract, I woul...
in November of **** I had a service contract for taking care of anything needing repair...
I had Cox for less than one week. The tech who “hooked up” my cable and internet left i...
Good Afternoon Cox Communication,**I have been a customer of your wireless internet and...
I first signed up service to help a Cox employee at my door., only so he may meet his q...
I have Cox home life security. So does my friend. I was notified by Integra. Custom Sy...
My name is Mark Dawson my bill has been raised a few times I'm on I called to get it lo...
I received the email below yesterday. Is this an actual email from Cox? ***Attn: Cox...
Its very simple. I signed up with cox on the recommendation of a friend at her house w...
Your remote control is a useless piece of garbage you obviously had a three-year-old pr...
Get help with my issue

Cox Communications Twitter-based Customer Help - Stats

Twitter @ Handle
@CoxHelp
Call-back available
NO
Best hours
EST
Right time to tweet them
10:15am
Expected reply tweet
40
Issue turnaround time
46
Rank (amongst all ways to contact)
5
Legibility of messaging
67%
Customer service rating
68%
Customer votes
5,312
Information last updated
Fri Feb 21 2020 09:00:00 GMT+0000 (UTC)

Cox Communications Customer Service through Twitter

Cox Communications is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Cox Communications will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Cox Communications your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Cox Communications that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Cox Communications's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Cox Communications

Of the 10 way(s) to get in touch with Cox Communications, customers like you claim that the best one is the 800-234-3993 option. From this page you can easily access all the possible contact information options for Cox Communications as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Cox Communications? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Cox Communications

Other Cox Communications Twitter Accounts

@coxtech1

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