Chase Customer Care on Twitter

Getting Chase's Attention on Twitter by GetHuman
Customer Twitter Account
  • Somebody from Chase usually replies within 7 hours.
  • GetHuman site vistors rank this #6 out of 6 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Chase instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Chase

There’s a charge at Istanbul airport for over $** that I did not authorize. I would lik...
I got a text saying I had a fraudulent charge but I don’t even have a Chase card (well...
I didn’t receive the **% reward credit I signed up for when I purchased NomNom on Augus...
My account online it's blocked My password not working am suspecting My phone have hacked
I received the following email after depositing a check via chase mobile app "We accept...
I received an email saying the following after depositing a check via Chase QuickDeposi...
Incorrectly charged. Need refund.
Debit card is not allowing transaction to process for HEB online curbside order. HEB cl...
I don't have my card and have forgotten my sign-in and pass word - need to check my acc...
My issue is that my online banking activity is locked and why did this happen . I call...
Need to change account phone number
There was an issue I wanted to address with the manager of the Pico Rivera branch on Sl...
I Have been a Chase customer for over ** years, no problems.. here recently opened a ne...

Chase Twitter-based Customer Help - Stats

Twitter @ Handle
Best hoursMon-Fri 7am-11-pm, Sat-Sun 10am-7pm EST
Right time to tweet them3:30pm
Expected reply tweet7
Issue turnaround time20
Rank (amongst all ways to contact)6
Legibility of messaging82%
Customer service rating53%
Customer votes5,861
Information last updatedSun Apr 21 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase Customer Service through Twitter

Chase is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Chase will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Chase your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Chase that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Chase's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Chase

Of the 6 way(s) to get in touch with Chase, customers like you claim that the best one is the 800-935-9935 option. From this page you can easily access all the possible contact information options for Chase as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Chase? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Chase

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