A:Direct to a human.You can also use our free service that can talk to CPS Energy for you and report back.
Q:
Does CPS Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7:45am-5pm CST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
Mon-Fri 7:45am-5pm CST · Press 2 at the first menu. Then press 5. · To report a gas leak or if you smell gas, press 1. For all power problems, press 2. For residential customers, press 3. For commercial or business customers, press 4.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CPS Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CPS Energy phone number to document the phone system.
Here is how our research team describes the way the CPS Energy phone system greets you: To report a gas leak or if you smell gas, press 1. For all power problems, press 2. For residential customers, press 3. For commercial or business customers, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from CPS Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to CPS Energy.
To report a gas leak or if you smell gas, press one.
If you are calling about a power outage down wire, street light, or any other power problems, press two."
Excerpt from a call with CPS Energy
Friday, May 10, 2024 6:35 PM
The first phone menu
"Welcome to CPS Energy.
To report a gas leak or if you smell gas, press one.
If you are calling about a power outage down wire, street light, or any other power problems, press two."
Excerpt from a call with CPS Energy
Friday, May 10, 2024 6:35 PM
After you press 3
"Otherwise, residential customers, press three.
Commercial or business customers, press four.
For billing and payment matters, press one or say billing or payment."
Excerpt from a call with CPS Energy
Friday, May 10, 2024 6:35 PM
What are the hours and when should I call?
CPS Energy operates the call center for this 800-773-3077 phone number Mon-Fri 7:45am-5pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 479 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CPS Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CPS Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CPS Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CPS Energy is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 479 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call CPS Energy is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CPS Energy staffs the call center well on Monday.
Why Customers Call CPS Energy
If you have time to do a bit of reading before you call CPS Energy, we recommend you read over some of our problem-specific articles.
CPS Energy is the largest municipally-owned electric and natural gas utility in the United States, serving the greater San Antonio, Texas area. It is a trusted provider of reliable, affordable, and sustainable energy services to over 860,000 residential and commercial customers. As a local public utility, CPS Energy is accountable to the community and operates with the goal of meeting energy needs while ensuring environmental stewardship and customer satisfaction. CPS Energy owns and operates a diverse portfolio of power generation facilities, including renewable energy sources such as solar and wind, as part of its commitment to a greener future. The company also offers energy efficiency programs, assistance for low-income customers, and community initiatives focused on education and sustainability.
Click the link above to get answers to just about any CPS Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CPS Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Moving service to new address: "I need to move my service to a new address."
- From a call lasting 20m 56s , May 10, 2024 6:35 PM
More CPS Energy Customer Service Contacts
There are of course other ways to contact CPS Energy customer service besides the phone. Below we list the best ones, by medium.
CPS Energy Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
CPS Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- CPS Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CPS Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CPS Energy agent. This phone number is CPS Energy's best phone number because 2,874 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-773-3077 include No service, Cancel service, Make payment, I'm moving, Billing inquiry and other customer service issues. Rather than trying to call CPS Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, CPS Energy has 2 phone numbers. It's not always clear what is the best way to talk to CPS Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CPS Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CPS Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.