CPS Energy Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular CPS Energy number
Q:How do I get a live human at CPS Energy?
A:Direct to a human
Q:Does CPS Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7:45am-5pm CST. The least busy day is Tuesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

More CPS Energy Customer Phone Numbers

210-353-2222 - Corporate Offices
Press 2 at the first menu. Then press 5. · To report a gas leak or if you smell gas, press 1. For all power problems, press 2. For residential customers, press 3. For commercial or business customers, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this CPS Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the CPS Energy phone system greets you: To report a gas leak or if you smell gas, press 1. For all power problems, press 2. For residential customers, press 3. For commercial or business customers, press 4.

What are the hours and when should I call?

CPS Energy operates the call center for this 800-773-3077 phone number Mon-Fri 7:45am-5pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 479 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CPS Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CPS Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CPS Energy is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 479 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CPS Energy is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CPS Energy staffs the call center well on Tuesday.

More Ways to Contact CPS Energy Customer Service

There are of course other ways to contact CPS Energy customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
https://twitter.com/cpsenergy - Customer Service
Use the link to connect with customer service through Twitter
CPS Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
CPS Energy's website
As a last, sometimes only, resort- CPS Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CPS Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CPS Energy agent. This phone number is CPS Energy's best phone number because 2,874 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-773-3077 include No service, Cancel service, Make payment, I'm moving, Billing inquiry and other customer service issues. Rather than trying to call CPS Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, CPS Energy has 2 phone numbers. It's not always clear what is the best way to talk to CPS Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CPS Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CPS Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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