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CPS Energy Customer FAQ

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What is CPS Energy's Phone Number?

The question we are asked most often is about how to talk to CPS Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CPS Energy Customer Questions

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Power Outages and Emergencies

What should I do if my power goes out?

In the event of a power outage, check if it is affecting only your home or the entire neighborhood. If the outage is...
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What should I do if I experience a gas leak?

In case of a suspected gas leak, one should quickly leave the area and avoid using any electrical devices or open flames. After...
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How can I report an outage or emergency situation to CPS Energy?

CPS Energy allows customers to report outages and emergencies through their website, which features a specific section for this...
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Billing and Payment Options

How can I request a payment extension?

To request a payment extension, customers usually need to log into their online CPS Energy account where they can find options...
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What are the available payment options?

CPS Energy provides numerous payment options such as online billing through their website, in-person payments at designated...
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What payments assistance programs does CPS Energy offer?

CPS Energy offers various payment assistance programs, including the Energy Assistance Program for low-income households, the...
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How can I sign up for budget billing with CPS Energy?

To enroll in budget billing with CPS Energy, customers should ensure they have an active account with a solid payment history....
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What should I do if I receive a high energy bill unexpectedly?

In case of an unexpectedly large energy bill from CPS Energy, customers should review the bill carefully for unusual usage...
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Energy Efficiency and Rates

What programs and rebates are available for energy efficiency?

CPS Energy has several energy efficiency programs and rebates designed for residential and commercial customers. These can...
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What are the rates for residential and commercial customers?

CPS Energy has various rate plans for residential and commercial customers, with residential rates affected by usage and plan...
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What are the average wait times for customer service?

Average wait times for CPS Energy's customer service can fluctuate based on factors like time, call volume, and inquiry...
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What are the causes for high energy consumption in my home?

High energy consumption in homes can arise from outdated appliances, inefficient heating and cooling systems, poor insulation,...
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How can I reduce my energy bill?

To lower your energy bill, assess your current usage and identify high consumption periods. Adopt energy-saving habits like...
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What renewable energy options are available through CPS Energy?

CPS Energy offers several renewable energy options, including solar and wind power, as well as exploring biomass and...
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Are there energy efficiency workshops offered by CPS Energy?

CPS Energy offers various workshops focused on energy efficiency that help customers manage energy use and reduce bills. These...
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What is the procedure for transferring my service to a new address?

To transfer service to a new address with CPS Energy, customers should gather their account details and visit the CPS Energy...
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