What are the average wait times for customer service?
Asked a year ago
The average wait times for customer service at CPS Energy vary depending on the time of day and the volume of customer inquiries. We strive to provide prompt assistance to all customers and are constantly working to improve our response times. On average, customers can expect to wait between 5 to 10 minutes during normal business hours. However, during peak times or high call volumes, wait times may be slightly longer. We understand the importance of your time and have implemented various measures to minimize wait times, such as offering self-service options through our website and mobile app. Additionally, we encourage customers to utilize our online resources and frequently asked questions for quick and efficient assistance.
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