Customer Care on Twitter

Getting's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 11 hours
Best time to tweet: ~1:45pm
#4 of 5 contacts
5,328 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting

We cannot complete our booking ! No issue with money , enought in the account to cover...
I canceled my hotel in time according to the email that was sent to me on November **st...
Need to know if a hotel is pet friendly
I need to cancel a reservation because the age requirement policy listed on the booking...
I want to request a refund
To get money back: the hotel did cancel the reservation yesterday night in Toronto so h...
Would like to update my cc exp date, but cannot seem to do this.
*** ***** *** ***** *** ****** ****** *** **** ***** ******* *********
I booked reservation to Embassy suites Boston for *******-******* from Panama.*We calle...
Due to bad weather in Monterey CA I want to cancel a hotel reservation.
Guten Tag ich habe vom **.dec**** bis **.dec.*****Ein Zimmer im Esplanade Zagreb gebuch...
I was charged for three nights at a local hotel and I didn't do it and want my money ba...
I booked a hotel that said miami airport and it’s a different airport. Please cancel

Get help with my issue Twitter-based Customer Help - Stats

Twitter @ Handle@bookingcom
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them1:45pm
Expected reply tweet11
Issue turnaround time15
Rank (amongst all ways to contact)4
Legibility of messaging77%
Customer service rating60%
Customer votes5,328
Information last updatedSun Jan 29 2023 09:00:00 GMT+0000 (Coordinated Universal Time) Customer Service through Twitter is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting

Of the 5 way(s) to get in touch with, customers like you claim that the best one is the 888-850-3958 option. From this page you can easily access all the possible contact information options for as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact

More Companies on Twitter

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