Apple Customer Care on Twitter

Getting Apple's Attention on Twitter by GetHuman

@AppleSupport
Customer Twitter Account
Usually replies within: 9 hours
Best time to tweet: ~3:30pm
#7 of 7 contacts
2,788 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Apple

Can’t downgrade iCloud storage.
I was trying to transfer my PayPal money to my bank account. Somehow I subscribed to An...
I was sent a Apple ID code thru text message I would like to know why and what it’s for
When I try to add my iCloud email to gmail it’s saying my password is wrong when I know...
I can't get into my mom's acct because I don't know her password. She had just passed away
Can I transfer an iPhone ** pro max from tmobile to verizon?
I wanted to give my old iPhone X to my brother but I couldn’t remember the * digit pass...
The password on my niece’s iPhone somehow got changed & now she can’t download any apps...
Billed for unfamiliar charges
My iPhone ** is unavailable to me the boost mobile store told me that I needed to reset...
When I go to share something (screenshot, link, etc.) via iMessage, I cannot share to a...
I can’t get my iPhone upgrade due to issue with serial number. This is *th time trying...
Sir I had changed my phone's finger, so sir he is asking for touch id setup

Get help with my issue

Apple Twitter-based Customer Help - Stats

Twitter @ Handle@AppleSupport
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3:30pm
Expected reply tweet9
Issue turnaround time15
Rank (amongst all ways to contact)7
Legibility of messaging51%
Customer service rating56%
Customer votes2,788
Information last updatedFri Jan 27 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Apple Customer Service through Twitter

Apple is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Apple will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Apple your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Apple that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Apple's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Apple

Of the 7 way(s) to get in touch with Apple, customers like you claim that the best one is the 800-275-2273 option. From this page you can easily access all the possible contact information options for Apple as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Apple? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Apple

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