Apple Customer Care on Twitter

Getting Apple's Attention on Twitter by GetHuman

@AppleSupport
Customer Twitter Account
Usually replies within: 12 hours
Best time to tweet: ~10:15am
#7 of 7 contacts
2,786 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Warranty and RepairsTweet re: Refunds and ReturnsTweet re: Account AccessTweet re: Device SupportTweet re: Dispute a ChargeAbout a different issue

Recent reasons others tried tweeting Apple

my computer has been getting hot for about two weeks now and I am not quite sure why it...
I am having a problem changing a payment method and remove the one that is no longer a...
I have Apple device and do not remember by Apple id
Being charged for stuff on my card that I don’t want or buy
*USD*Euro ** *****ETB *Fixed for my cv***
I have got CBE and Other Banks mobile Banking deposit ,withdraw sending or teransfering...
My iphone *s is very heated in ** min using and her battery makeup is very low
SOMEONE IS USING MY APPLES ACCOUNT TO ORDER. I'VE TRIED SEVERAL TIMES TO CANCEL AND CA...
my apple id has been locked
I have a ipad generaton * iv been charging it for * hours and it wont charage
status of return. I do not have order number
I got **gb of storage and it doesn’t work I’m paying $*.** a month
need to speak with Senior Advisor Sheila
Get help with my issue

Apple Twitter-based Customer Help - Stats

Twitter @ Handle
@AppleSupport
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:15am
Expected reply tweet
12
Issue turnaround time
21
Rank (amongst all ways to contact)
7
Legibility of messaging
54%
Customer service rating
53%
Customer votes
2,786
Information last updated
Tue Jan 14 2020 09:00:00 GMT+0000 (UTC)

Apple Customer Service through Twitter

Apple is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Apple will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Apple your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Apple that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Apple's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Apple

Of the 7 way(s) to get in touch with Apple, customers like you claim that the best one is the 800-275-2273 option. From this page you can easily access all the possible contact information options for Apple as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Apple? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Apple

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