Apple Customer Care on Twitter

Getting Apple's Attention on Twitter by GetHuman

@AppleSupport
Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~9am
#7 of 7 contacts
2,794 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Account IssueTweet re: Technical and Service SupportTweet re: Warranty and RepairsTweet re: Billing IssueTweet re: Refunds and ReturnsAbout a different issue

Apple Twitter-based Customer Help - Stats

Twitter @ Handle
@AppleSupport
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
9am
Expected reply tweet
14
Issue turnaround time
21
Rank (amongst all ways to contact)
7
Legibility of messaging
85%
Customer service rating
62%
Customer votes
2,794
Information last updated
Fri Dec 14 2018 09:00:00 GMT+0000 (UTC)

Apple Customer Service through Twitter

Apple is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Apple will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Apple your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Apple that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Apple's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Apple

Of the 7 way(s) to get in touch with Apple, customers like you claim that the best one is the 800-275-2273 option. From this page you can easily access all the possible contact information options for Apple as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Apple? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Apple

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