Apple Customer Service Issues

I recently downloaded an app, typically on Apple you can enjoy a 3-day trial before being charged, however, I never subscribed to anything, not even the free trial. Upon learning this, I immediately deleted the app to avoid any charges to my account. Despite only having around $4 in my account, I refrained from spending it until I could add more money. Strangely, I started receiving notifications claiming my account was charged $13.77 multiple times and an additional charge of $12.71. These charges resulted in the removal of the $4.32 I had. I never agreed to any trial or made any purchases. I find this concerning as the app is still attempting to charge my account for $13.77.

My iPhone 6s screen developed touch issues, prompting me to get a new phone. When trying to set up my new device with iCloud, I faced issues with two-factor authentication due to the malfunctioning old phone screen. The suggested solution of resetting my password doesn't help since I remember it. Wanting to disable two-factor authentication seems like the only way forward, but I can't find an option for this. It appears I may have to invest another $[redacted] in fixing the old phone's screen, which is a frustrating prospect.

I am currently in the process of transferring data from my old 128GB phone to my new 64GB phone. Initially, I wanted the new phone to also have 128GB storage, but the representative convinced me to go with 64GB. Now, during the transfer, I'm encountering issues. The old phone prompts me to finish on the new phone, but it's stuck loading. Meanwhile, the new phone notifies me that the transfer cannot be completed due to insufficient storage, instructing me to reset the device and start the setup again. I'm afraid that resetting the new phone will erase all the data in the middle of the transfer. This situation has left me frustrated, especially because I cannot reach out for assistance since both phones are inaccessible.

On 07/17/20, I purchased an iPhone Xs (SN [redacted][redacted]) from Movilzone at Banhhofplatz 10 in Bern, Switzerland. Shortly after, I received a notification indicating interference with the magnetic fields, affecting the camera function. When I visited Movilzone on 07/09/20 with a photo of the message, they updated the phone. However, it now overheats, and the battery life is significantly reduced. On 08/15/20, Apple Support provided me with case number [redacted]60 and an address in Bern, which turned out to be unhelpful. I returned to Movilzone, and they require three weeks to investigate. I handed them my old phone for data transfer and was told they would update me in three to four days. I am dissatisfied as I bought this malfunctioning phone a month ago, leading to repeated trips to Bern. I am seeking a replacement that functions correctly to avoid further inconveniences. Your prompt attention to this matter would be greatly appreciated. Thank you. Regards, L. Voegeli.

I purchased an iPad from "Value Village" but couldn't activate it as the previous owner's Apple ID is still linked to it. I need help in contacting the donor to remove their ID. "Value Village Toronto/Victoria Park" suggested reaching out to Apple for assistance, but I prefer to contact the donor directly. If possible, please share the donor's email with me so I can resolve this issue. If not, I can provide my email ([redacted]) for communication. The iPad details are as follows: Product Type: iPad2,2 IMEI: [redacted][redacted], S/N: DKVHQ017DKNV, ECID: [redacted]DA909032D.

I bought an iPad Air and Apple Pencil from the Apple Education website yesterday, taking advantage of a promotion for free AirPods with my purchase. I paid an extra $60 for the AirPods with the wireless case. While I received an email this morning confirming my student discount, I later got an invoice that charges me the full price for the AirPods. The AirPods and Pencil are arriving tomorrow, and the iPad will come in mid-September. I want to ensure that I am only charged $60 SGD for the AirPods and that the rest will be deducted from my iPad's invoice. I reached out to a staff member via live chat, but he mentioned he was from a different department. Order: W[redacted]17 Case ID: [redacted]02

My Apple Watch has not been functioning properly, specifically with the Fall detection feature. I experienced a fall recently, but the watch did not detect or report it. Despite speaking to 7 different representatives, including senior advisors in the Health App department and the engineering team, I have not received the promised follow-up. I was disconnected by a senior advisor named Brant or Brent from the Health App team today when I asked for the issue to be escalated. They instructed me to send a physical letter to Apple customer service, which I find unacceptable. This experience has been frustrating, and it discourages me from purchasing more Apple products in the future. I am disappointed in how this matter has been handled and I am requesting a competent individual reach out to me to address this issue. It is also essential for someone to investigate Brant's behavior.

My phone is full. I deleted apps, Messenger messages, WhatsApp messages, everything, even photos that I paid 0.99 for and now I can't see them. It says they are in pause mode to restore in iCloud. Every time I delete something, the "Other" category increases. Before, the "Other" category was half, but now it's three-quarters of my phone. I don't know how to delete the "Other" data. Does it cost to call for help? How much does it cost? I need my phone tomorrow; I have surgery, and WhatsApp isn't working so my kids can't contact me at the hospital. Thank you.

I am an 83-year-old disabled individual. Due to my inability to carry out tasks like repairing the car or making household repairs, my wife of 38 years has asked me to leave, and we are now separated. I currently reside with my sister, Sara Beth Hunnel, at [redacted] Sonnet Drive in Heath, TX [redacted]. My phone number and address have changed, and I've lost my passwords. Despite having information like my mother's maiden name, email address, social security number, and date of birth, there are issues with Network Solutions causing email disruptions. I also have details about my best friend from the 7th grade, including his email address, along with my sister's contact information. I am hoping to reset everything and start anew.

I own an iPhone 11. My settings prevent automatic updates, but "Apple" installed the latest update on my device WITHOUT MY PERMISSION. I find this concerning and possibly illegal. I am considering legal action. To clarify, I NEVER authorized Apple or its affiliates to install anything on my device. I am unsure how Apple can resolve this issue as the update has already been installed. My trust and respect for Apple and its products have significantly diminished. While I may be in the minority facing this problem, I intend to share my experience on various social media platforms to raise awareness.

I am having trouble backing up to Time Machine. After speaking with an Apple advisor, I reformatted the external hard drive and started the new initial backup. However, I encountered an error message stating I was backing up an encrypted drive to a non-encrypted drive. The backup stopped at [redacted] MB out of 70 GB with the message "unable to complete backup. An error occurred while creating the backup folder." I am attempting to use a new 2 TB Seagate drive purchased at Staples. Despite using Disk Utility to repair the disk, the issue persists. This problem is occurring with a [redacted] Mac Mini running Mojave 10.14.6. I am not interested in upgrading to Catalina and am frustrated with this experience.

I am having an issue upgrading my iCloud storage. When I click on upgrade in back up, the back up fails each time. I recently did the iOS 14 update, and I'm not sure if this is causing the problem. I would appreciate a quick call for troubleshooting as I urgently need access to my iCloud and additional space. Furthermore, I have had multiple Apple IDs over the years but currently use one. I would like to merge them into a single account to access the apps I have purchased without repurchasing. I can provide the necessary information for this merger. Thank you, looking forward to your assistance. Best, Chris

I am following up on the return of my Ear Pods and the promised voucher. The package, containing the Ear Pods my daughter sent me to [redacted] E 63rd St apt 11E, NYC NY [redacted], was sent on 8/25/20 and delivered on 8/31/20. After contacting Apple on 8/18/20, I was assured a gift voucher via email within a week to 10 days, but it has not arrived by 9/7/20. Despite subsequent calls to Apple, the status of the return has not been found. Requests for updates have been unsuccessful, with calls dropping after long waits. I am a loyal Apple stockholder seeking resolution to exchange the Ear Pods for Ear Pod Pro. If not resolved in a week, I will escalate this matter to Mr. Tim Cook.

My family shares a plan, and my wife is the account holder. Last week, we canceled the extra storage and the NHL monthly subscription. Despite this, she received a renewal notice and we were charged again for the NHL APP yesterday. On my Apple ID, it shows the app is canceled, but the only option displayed is to renew. We are adamant about canceling it as we do not wish to keep the extra storage for our phones or have this issue reoccur next month.

I brought my laptop in for repair on 19 August [redacted] due to a keyboard problem. After a week, when I contacted the service center, they had not diagnosed the issue yet. Upon visiting, they initially denied any keyboard problem but later agreed and noticed 2 dents on the device. They promised to fix the damage. On 8 September, when I received the laptop, I noticed it was turning off at 17% charge. I returned it the next day, and they mentioned they needed to replace the battery, which took until 22 September. Despite getting it back, the same issue persisted. Multiple returns followed, and they identified a motherboard problem on 1 October, then another battery replacement was scheduled, saying it would take 10-12 days. Even after this step, as of 13 October, my laptop is still encountering the same issue. I am now requesting a refund as the service center failed to provide a working replacement, causing significant inconvenience for me as a student.

I have recently noticed 7 unauthorized charges on my bank statement from Apple.com, despite not having an Apple account or Apple devices myself. I have checked with my family members, and only one has an Apple device, but they have not made any purchases recently. I would like to have this account closed and prevent any future deductions from Apple. Despite not being able to reach a person at Apple directly, I want to resolve this issue promptly. These charges have been occurring for over a year, and I would like to have the (over $50) refunded and any accounts linked to my bank closed. Your assistance in this matter is greatly appreciated. Thank you.

I recently noticed several charges on my bank statement from Apple.com. I do not have an Apple account or any Apple devices. I have checked with my family, and only one person has an Apple device, but they have not made any recent purchases. I would like to close this account and ensure that no more charges appear on my bank statement. As I am unable to reach anyone at Apple directly and no one in my family is responsible for these charges, I am seeking assistance to remove these charges (totaling over $**) from my bank statement and disconnect any accounts linked to my bank account. I have been dealing with these erroneous charges for over a year and would like a resolution promptly. Thank you for your help.

I have recently noticed charges on my bank statement from Apple.com, totaling over $**. I do not own any Apple devices, and only one family member has an Apple device, confirming they have not made any recent purchases. I am concerned about these unauthorized charges and would like to have them removed from my bank account. I also want any accounts associated with my bank account to be closed to prevent future deductions. I have been dealing with these incorrect charges for more than a year and would like a prompt resolution. Anticipating your swift attention to this matter. Thank you. Kindly remove all connections to my bank account immediately.

I have been experiencing a lack of data connection and frequent difficulty connecting to WiFi for about a month now. Despite visiting my local Sprint store multiple times and having them confirm that I should have data, the issue persists. They have tried changing out some card and doing network resets, but the problem remains. I suspect my phone has been hacked, as this is the fourth phone in five months to have connectivity issues. I have contacted Apple for help, but even after troubleshooting, the data and WiFi continue to drop out. Purchasing a new phone and opening a second line did not solve the problem either. It's frustrating to lose time and money only to end up in the same situation repeatedly. Additionally, I have had other devices hacked as well, leading me to believe I am a target of hacking. I am seeking assistance and have attempted to switch phone numbers within my Sprint account, but the issue persists.

I would like to file a complaint regarding the service provided for my Apple iPhone. I have been experiencing multiple issues: 1. My iPhone is frequently freezing, the touchpad is unresponsive, and several apps are malfunctioning. 2. Concerning the service center, if the Reliance Retailer is not an authorized service provider as claimed, why did they accept my phone for repairs? 3. Initially, I was informed that my phone was at the Apple service center in Vashi, Navi Mumbai, but now I am being told it has been transferred to Bangalore by the Reliance Retailer. This problem has occurred before and was temporarily resolved by the retailer. However, the same issues have resurfaced. I urgently require a solution and request a temporary phone replacement to avoid interruptions to my work until the matter is rectified.