How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Coinbase phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must go online to get help if you don't have an account.
Here is how our research team describes the way the Coinbase phone system greets you: If you no longer have access to your account or want to file a complaint, press 1. Coinbase card assistance, press 2. For further assistance, press 3.
Below are some clips we've found from Coinbase's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Coinbase.
If you no longer have access to your account or would like to file a complaint, press one.
If you need assistance with your coin base card, press two.
If you are calling from a phone number you can regain access to your account by signing in to coinbase dot com and using email, password, and entering your two factor authentication code as you normally would.
Then follow the instructions verify your identity.
Once approved, you'll be able to your password and regain access to your account."
Excerpt from a call with Coinbase
Thursday, January 4, 2024 11:15 PM
They may need the phone number on your account
"Thank you for calling Coinbase.
If you no longer have access to your account or would like to file a complaint, press one.
If you need assistance with your Coinbase card, press two.
If you are calling from a phone number that is not associated with your Coinbase account, please three to receive further assistance.
For all other assistance, please visit help dot coinbase dot com to open a case or including the country code.
Please enter the primary phone number associated with your Coinbase account."
Excerpt from a call with Coinbase
Friday, March 29, 2024 10:57 PM
They may ask you to enter information with the dial pad
"Thank you for calling Coinbase.
If you no longer have access to your account or would like to file a complaint, press one.
If you need assistance with your Coinbase card, press two.
If you are calling from a phone number that is not associated with your Coinbase account, please three to receive further assistance.
For all other assistance, please visit help dot coinbase dot com to open a case or get answers to including the country code, please enter the primary"
Excerpt from a call with Coinbase
Saturday, February 10, 2024 1:10 AM
The first phone menu
"Thank you for calling Coinbase.
If you no longer have access to your account or would like to file a complaint, press one.
If you need assistance with your Coinbase card, press two."
Excerpt from a call with Coinbase
Monday, April 8, 2024 12:03 PM
After you press 1
"For all other assistance, please visit help dot coinbase dot com to open a case or get answers to frequently asked questions.
If you are calling from a phone number that is not associated with your if you have previously locked your account due to a security concern and would like further assistance, press one.
If you would like to lock your account to do the security concerns, press two."
Excerpt from a call with Coinbase
Thursday, March 28, 2024 4:38 PM
After you press 2
"For all other assistance, please visit help dot coinbase dot com to open a case or get Hello, and welcome to Coinbase.
To activate your card, press one.
If your card has been lost or stolen, press two.
If you would like to change your PIN, press three.
To repeat these options, press four.
To speak to a customer support representative, you may press zero at any time."
Excerpt from a call with Coinbase
Monday, April 8, 2024 12:03 PM
What are the hours and when should I call?
Coinbase operates the call center for this 888-908-7930 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,750 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Coinbase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Coinbase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Coinbase is Sunday.The most busy day to call is Wednesday, which averages 202% more phone calls by comparison.Again, this is based on a sample of 1,750 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call Coinbase
In summation, the best day to call Coinbase is Friday.
When calling Coinbase for questions or concerns, existing customers are given a variety of options to reach a representative but new customers are hardly able to do so. As a newcomer to cryptocurrency and digital encryption payments, I called Coinbase for more information on how to get started.
An automated recording greets callers with several choices for accessing assistance including filing a complaint, gaining access to locked accounts or seeking help with a Coinbase card used for spending crypto. The automated message also suggested callers visit the Coinbase website for other questions or additional support. Even though I don’t currently have a Coinbase account or card, I selected the option for accessing card assistance to see where it led.
Another automated message offered more selections for Coinbase card support ranging from reporting a lost or stolen card to activating new cards. The message also stated I could press 0 at any time to speak with a representative so I chose this option. After being transferred to another department, the automated system notified me that Coinbase agents could only help with card support issues and no other requests. Once again, I was directed to the website for further help or to set up an account. I decided to stay on the line to see how far I could get.
However, I was prevented from proceeding once the system required my phone and account number. Without that verification, callers can't get very far within the system. However, I decided to enter in my phone number and see what other options may be offered. But was told the information provided didn't match the Coinbase records, therefore I couldn't be connected with a representative. The call returned to the original main menu and I followed the prompts again to reach a rep but my attempt failed. The automated system once again directed me to the website where I could read their list of frequently asked questions so I decided it was time to go online.
Once there, I noticed the website offered a chat box, which led to their virtual assistant. Unfortunately, I was required to first sign in before any support or help could be given. This all proved to be a frustrating endeavor, as I was on the phone for at least 15 minutes and unable to access help online without an account. The website offered some explanation on how to set up an account but it would be nice to chat with a rep before making the decision whether to pursue a crypto portfolio with Coinbase.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Coinbase
If you have time to do a bit of reading before you call Coinbase, we recommend you read over some of our problem-specific articles.
If you receive a "Sorry, account temporarily disabled" error message on Coinbase, your account may have been targeted by a hacker or there is a security issue. To remove the restriction, reset your password and contact Coinbase Support. Provide necessary information for account recovery and be prepared to verify your identity with ID and selfie. Use strong passwords and two-step verification for added security.
The minimum deposit amount for Coinbase depends on the currency you are depositing. For US dollars, the minimum deposit amount is $1. However, for cryptocurrencies, the minimum deposit amount varies depending on the specific cryptocurrency. For example, the minimum deposit amount for Bitcoin is 0.0001 BTC, for Ethereum is 0.001 ETH, and for Litecoin is 0.01 LTC. It is important to note that these minimum deposit amounts are subject to change and may vary. Therefore, it is recommended to check Coinbase's website or contact their customer support for the most up-to-date information on minimum deposit amounts for different currencies.
Click the link above to get answers to just about any Coinbase customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Coinbase, and their purpose. Are any of these similar to the reason you are trying to call?
Account verification issue: "I tried to verify my account, but it's not verifying."
- From a call lasting 31m 40s , Feb 26, 2024 2:44 AM
XRP destination tag issue: "I sent myself XRP but forgot to add the destination tag, so it didn't get sent to me."
- From a call lasting 17m 43s , Feb 6, 2024 1:13 AM
Verification for wallet quest: "I need verification for my Coinbase wallet quest but it keeps directing me to do it repeatedly."
- From a call lasting 13m 2s , Jan 25, 2024 11:29 PM
Issue with deposit: "I'm wondering what I need to do to receive the money because I sent you the money and I haven't received it."
- From a call lasting 21m 55s , Jan 12, 2024 11:25 PM
Locked account deposit issue: "I need to make a deposit from my Truist Bank account into Coinbase, but my account is locked for security reasons."
- From a call lasting 5m 32s , Jan 8, 2024 2:22 AM
More Coinbase Customer Service Contacts
There are of course other ways to contact Coinbase customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Coinbase customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Coinbase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Coinbase agent. This phone number is Coinbase's best phone number because 37,536 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-908-7930 include Disabled Account, Hacked Account, Account Verification, Missing Coins, Account Access and other customer service issues. The Coinbase call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Coinbase has 5 phone numbers. It's not always clear what is the best way to talk to Coinbase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Coinbase. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Coinbase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
