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Xoom Customer Service

Phone Number & Contact Info

Xoom's Best Phone Number

877-815-1531
Toll-free·Calls Customer Service·Most popular Xoom number
Q:

How do I talk to a live human at Xoom?

A:Calling this Xoom number should go right to a real human being
Q:

Does Xoom offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Xoom Customer Phone Numbers

Corporate Offices

415-395-4225
24 hours, 7 days · Calling this Xoom number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Xoom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Xoom number should go right to a real human being
Below are some clips we've found from Xoom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Zoom, a PayPal service. To continue in English, press one."
Excerpt from a call with Xoom
Thursday, January 4, 2024 6:05 PM
In fact, much of this information on this page is superfluous because this Xoom phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Xoom operates the call center for this 877-815-1531 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 168 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xoom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xoom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Xoom is Saturday. The most busy day to call is Wednesday, which averages 280% more phone calls by comparison. Again, this is based on a sample of 168 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Xoom

In summation, the best day to call Xoom is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Xoom

If you have time to do a bit of reading before you call Xoom, we recommend you read over some of our problem-specific articles.

What are the fees for using Xoom?

The fees for using Xoom vary based on various factors such as the amount sent, recipient country, and payment method selected. Xoom strives to provide competitive and transparent pricing to its customers. For instance, when sending money with Xoom, the fees are displayed upfront, ensuring that users know the exact amount they will be charged before confirming the transaction. Additionally, Xoom offers different payment options, such as bank account transfers and debit or credit card payments, each with its associated fees. Users can review the specific fees applicable to their transaction by entering the details on the Xoom website or mobile app. By delivering clear and upfront information, Xoom aims to empower users with complete knowledge about the fees involved, helping them make the right decisions when sending money globally.

Is Xoom available in multiple languages?

Yes, Xoom is available in multiple languages. We strive to cater to our diverse customer base, and currently support multiple languages for a user-friendly experience. Our website and mobile app are available in languages such as English, Spanish, French, Italian, German, and more. This allows users to navigate through our services comfortably and conveniently. Whether you are sending money, paying bills, or tracking your transactions, you can do it all in your preferred language. At Xoom, we believe in inclusivity and ensuring that language is not a barrier for our customers. With our multi-language support, we aim to provide a seamless and accessible platform for all users, making international money transfers simpler and more convenient for everyone.

Can I cancel a money transfer on Xoom?

Yes, you can cancel a money transfer on Xoom, but it must be done within a certain timeframe. If you want to cancel a transfer, you need to contact Xoom customer service as soon as possible. They will review your request and inform you whether it can be canceled or not. Generally, transfers can only be canceled if they have not been picked up or deposited by the recipient yet. If the transfer has been completed, it is not possible to cancel it. It is important to note that a cancellation fee may apply, and the amount refunded will depend on factors such as the original currency and exchange rates at the time of cancellation. To ensure a smooth cancellation process, it is recommended to get in touch with Xoom customer service promptly.

Top Xoom customer service problems

Click the link above to get answers to just about any Xoom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Xoom, and their purpose. Are any of these similar to the reason you are trying to call?
Verifying suspicious transaction: "I received a suspicious transaction email from Xoom and want to verify if it's real."
- From a call lasting 7m 24s , May 16, 2024 4:58 PM
Payment for account: "I'm trying to pay an amount I owe Zoom for from the last transaction."
- From a call lasting 6m 18s , Mar 25, 2024 4:33 PM
Payment assistance needed: "I'm trying to pay the bill that I last owe Zoom transaction they made."
- From a call lasting 11m 6s , Mar 25, 2024 4:21 PM
Issue with money transfer: "I tried to send my brother money two weeks ago via Xoom, but he hasn't received it and I don't have an account."
- From a call lasting 9m 50s , Mar 11, 2024 5:53 PM
Login issue with husband's account: "I can't log into my husband's Zoom account and need help resetting the password."
- From a call lasting 16m 30s , Feb 29, 2024 11:46 PM

More Xoom Customer Service Contacts

There are of course other ways to contact Xoom customer service besides the phone. Below we list the best ones, by medium.

Xoom Customer Help Desk / Web Support

xoom.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Xoom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Xoom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xoom agent. This phone number is Xoom's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-815-1531 include and other customer service issues. Rather than trying to call Xoom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Xoom has 2 phone numbers. It's not always clear what is the best way to talk to Xoom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Xoom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xoom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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