Xoom Customer Service Issues

My email address is [redacted] Recently, my account was closed due to exceeding the transaction limit. However, I provided my license number (proof but not an image) as my source of income comes from Social Security and pension from TRS TX. Residing in India, I need to transfer funds to my Indian bank account. Although I can access PayPal, I encounter continuous login failures when trying to use XOOM. I kindly request the removal of the restriction on my account. My yearly income is over $25,[redacted], and I am having difficulty uploading images of my Illinois license, Social Security information, and TRS monthly pension details. I have been a customer since at least [redacted] and seek assistance in reopening my account.

Dear Corporate Executives, I am Mle Bedell, the CEO of BIZ-Liberia Enterprises located in Montserrado County, Liberia. Our company specializes in project management and social enterprise development research, with mentoring from the USA Watson Institute social enterprise program. We are currently seeking a financial institution to partner with us in launching a new e-money remittances app named Diaspora Cash. This app aims to reduce the high costs of sending remittances to developing countries, particularly Africa, where fees can reach up to 10%. By utilizing a convertible e-money system, we plan to lower this cost to below 6% and simplify the transfer process for migrant workers. The app will enable users to send money back home through a simple mobile app that converts cash to e-money, eliminating the need for traditional money transfer services. Our goal is to make remittances more affordable and accessible for all members of the diaspora community. We believe this initiative, Diaspora Cash, could benefit not only Liberia but all African countries. We have engaged with diaspora groups who have shown interest in this program and are confident in its success. Thank you for considering a partnership. We are open to collaboration with any bank group interested in this innovative project. Sincerely, Mle Bedell CEO, BIZ-Liberia Enterprises

Hello, I am based in the UK. I have lent some money to someone who is currently on hold with your customer service. They are trying to repay me £[redacted]. We are concerned about the delay as he has been waiting for over an hour. We intend to use your service, but the long wait is making me doubt its efficiency. Could you please explain why it is taking so long to assist a customer seeking important information? Your prompt response would be appreciated. Thank you.

I recently obtained a PayPal credit card through Xoom and authorized a transfer to my bank's debit card using the "SEND" option. However, instead of sending cash for my road trip, $[redacted].00 was deducted from my bank account. This was not the agreement, and I request an immediate refund. Please review all our past communication where a case number ([redacted]0) was referenced. Despite my clear intentions, I feel only automated responses were provided. My spouse is extremely upset. I urge you to escalate this dispute to a higher level. My bank confirms the deduction, so I seek clarification on where the funds went. Thank you, Joseph G.

I sent a Zoom transfer to my friend, Mr. Thomas Patton, on September 23, [redacted], for $[redacted]. Mr. Patton informed me that he never received the payment. He shared statements showing the transaction processing but not being added to his account. Even though it appeared completed, the $[redacted] was never credited. I ended up paying Mr. Patton $[redacted] from my own funds, putting me in a difficult financial situation.

I used Xoom to send money to myself. They assured me it would arrive three days ago, but it hasn't. This caused me to miss my best friend's funeral, which is very upsetting. After contacting Xoom, they first claimed the money was already at my bank, but that was not true when I checked. They then promised it would be in my account by various times, but it never showed up. It's 7:50 am now, and I still haven't received the $[redacted] I sent. I find it frustrating to be given the runaround with my own money, especially after being told it would arrive days ago.

Hello, I'm Madhavi K. I recently traveled to India and transferred money from my Bank of America account to my Indian account. The transaction was successful from BOFA, but my Indian account does not show the funds. I'm unable to login to my Xoom account because it requires a security code, which I can't receive due to issues with my contact network in India. Can someone assist me with this matter? Thank you.

I need help changing the old cellphone number on my Xoom account since my old one was lost. I can't access my account because the log in code is sent to the old number which I can't use anymore. Please update my cellphone number so I can receive the log in code on my new phone. Thank you.